Problem: You are trying to automatically translate products on your site using WPML, but you encounter an error stating that you do not have enough credits, even though you do. Solution: This issue typically occurs when WPML is not registered properly on your site. We recommend you follow these steps to resolve it: 1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key by clicking the little trash icon. This action will return the assigned credits to your WPML.org account. More details can be found here: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org 3. Log in to your site, go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link. 6. Generate the key for your site and assign the credits using that popup. Confirm the assigned credits from WPML >> Translation Management > Translation Tools. 7. Copy the key, paste it back into the input box, and press the Register button.
If this solution does not resolve your issue or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance.
Problem: The client is experiencing issues with the navigation menu on mobile devices. The menu does not open on the homepage, but it works on other pages. Solution: We recommend deactivating the WPML plugin temporarily to check if the issue persists. This step will help determine whether the problem is related to WPML or if it might be a conflict with the theme's styling.
If the problem continues after deactivating WPML, it suggests a potential conflict with the theme rather than an issue with WPML itself. In such a case, checking the theme's settings or contacting the theme's support might be necessary.
If this solution does not resolve your issue or seems irrelevant due to updates or differences in your setup, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client wanted to translate deteckelshop.nl to derdackelshop.de but faced issues with incorrect domain setup notifications. The domain derdackelshop.de was not pointing to the correct IP address and was opening a different WordPress installation instead of redirecting to deteckelshop.nl. Solution: 1. We verified that the IP address for derdackelshop.de was incorrect. It needed to point to the same IP as deteckelshop.nl, which is 185.104.29.94. We provided links to check the DNS settings: https://dnschecker.org/#A/deteckelshop.nl and https://dnschecker.org/#A/derdackelshop.de. 2. We advised the client to ensure that derdackelshop.de does not redirect to a different WordPress installation and instead points to the same installation as deteckelshop.nl. 3. We recommended removing any additional WordPress installations on the server for derdackelshop.de and ensuring no redirections were set up for this domain. 4. After adjustments, we asked the client to wait for server cache clearance. 5. Finally, the domain setup was corrected, but an SSL error occurred. We suggested the client contact their domain provider to resolve the SSL issue.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
