Problem: The client is experiencing issues with the navigation menu on mobile devices. The menu does not open on the homepage, but it works on other pages. Solution: We recommend deactivating the WPML plugin temporarily to check if the issue persists. This step will help determine whether the problem is related to WPML or if it might be a conflict with the theme's styling.
If the problem continues after deactivating WPML, it suggests a potential conflict with the theme rather than an issue with WPML itself. In such a case, checking the theme's settings or contacting the theme's support might be necessary.
If this solution does not resolve your issue or seems irrelevant due to updates or differences in your setup, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client wanted to translate deteckelshop.nl to derdackelshop.de but faced issues with incorrect domain setup notifications. The domain derdackelshop.de was not pointing to the correct IP address and was opening a different WordPress installation instead of redirecting to deteckelshop.nl. Solution: 1. We verified that the IP address for derdackelshop.de was incorrect. It needed to point to the same IP as deteckelshop.nl, which is 185.104.29.94. We provided links to check the DNS settings: https://dnschecker.org/#A/deteckelshop.nl and https://dnschecker.org/#A/derdackelshop.de. 2. We advised the client to ensure that derdackelshop.de does not redirect to a different WordPress installation and instead points to the same installation as deteckelshop.nl. 3. We recommended removing any additional WordPress installations on the server for derdackelshop.de and ensuring no redirections were set up for this domain. 4. After adjustments, we asked the client to wait for server cache clearance. 5. Finally, the domain setup was corrected, but an SSL error occurred. We suggested the client contact their domain provider to resolve the SSL issue.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
