Problem: You are trying to change or edit the menu on your website using WPML, but the menu is not functioning correctly. Solution: First, we recommend checking the detailed guide on how to translate menus with WPML, which can be found here: Translating Menus. If following the guide does not resolve the issue, try temporarily disabling all other plugins except for WPML. This step will help determine if there is a conflict with another plugin that might be causing the problem.
If the solution provided here does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket with us for further assistance. You can do so here: WPML Support Forum.
Problem: The client is trying to translate a specific string on their website, which is added using the Elementor page builder, but is unsure how to do so. Solution: 1. Open the default language page in Edit mode. 2. Make a small change, such as adding a space or a + sign in the page title. 3. Save the page. 4. Remove the small change made in step 2. 5. Update the page again. 6. Try to open the translated page in WPML Translation Editor to see if the title is now available for translation. If the title is still not available in WPML Translation Editor, the client may need to register the element by following this documentation: https://wpml.org/documentation/support/multilingual-tools/registering-custom-elementor-widgets-for-translation/
If this solution does not resolve the issue or if it seems outdated or irrelevant, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with translating WooCommerce products using WPML on their site. Specifically, in Russian, the product descriptions are not being truncated with ellipses ("..."), unlike in other languages such as Dutch. Solution: We investigated the issue by creating a test page with only Russian content and disabling WPML and all related plugins. The problem persisted, indicating that it is not caused by WPML but rather by the Featured Products widget in WPBakery Page Builder. This widget does not handle truncation of Cyrillic text correctly. We recommend contacting WPBakery support, your theme developer, or the developers of the Featured Products widget to address this issue. Additionally, you might experiment with altering the product description’s content or HTML structure to see if the truncation behavior changes.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket with us for further assistance.
Problem: If you're experiencing a critical error on your website after activating WooCommerce Multilingual & Multicurrency, it might be due to using an outdated version of WooCommerce. Solution: We recommend updating your WooCommerce to the latest version before installing WooCommerce Multilingual & Multicurrency. This update should resolve the critical error issue. If you're unsure how to update, you can follow the steps provided in the WooCommerce update documentation.
If this solution does not apply to your case, or if it's outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is unable to translate Slider Revolution using WPML. Solution: We recommend following the detailed guide on how to translate Slider Revolution with WPML, which can be found here: Creating Multilingual Sliders with Revolution Slider and WPML. If you have followed these steps and still encounter issues, it might be due to an outdated method or a different problem not covered in the guide. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is unable to translate the footer of their website, which is possibly using the Divi theme. Solution: We recommend trying to translate the Divi footer template via WPML >> Translation Management. For more detailed instructions, please refer to the documentation on how to use the WPML plugin to translate theme builder templates: https://help.elegantthemes.com/en/articles/3684064-how-to-use-the-wpml-plugin-to-translate-theme-builder-templates If the problem persists, we suggest providing temporary access (WP-Admin and FTP Login info) to your site, preferably a staging site, so we can further investigate and debug the issue. Please ensure to back up your database and website before providing access, and we will need your permission to deactivate and reactivate plugins and the theme, and to change configurations on the site.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with the WPML language switcher not functioning correctly on their website. Solution: We recommend clearing your browser cache as a first step to resolve the issue with the language switcher. If the problem persists after clearing the cache, it might be due to a specific configuration or an error that we did not initially detect. In such cases, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If this solution does not resolve your issue or seems irrelevant, please do not hesitate to open a new support ticket. You can contact us directly for further assistance at WPML support forum.
Problem: You have translated the footer on your website using WPML, but it is not displaying correctly. Solution: If you are using the Ocean WP Library element via a shortcode like
[oceanwp_library id="52"]
, implement the following workaround. Add this code to a Code Snippet plugin or create an Ocean WP Child Theme:
You can download the Ocean WP Child Theme from here.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to translate specific strings on your website using WPML but are unsure how to proceed. Solution: We recommend translating the "Search..." placeholder string via the WPML >> String Translation page. If you continue to face issues, please add a debug report in the Debug Information box. We have enabled the debug info box for your next reply, which you can access here: https://wpml.org/faq/provide-debug-information-faster-support/
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not address your problem, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are experiencing an issue where the language switcher on your website is not functioning correctly. Specifically, when you click on the English version, it displays the French version instead while using a different site URL format. Solution: We have identified that your site uses the language URL format 'Languages as Parameters'. It's possible that you have recently changed the site's URL format in WPML > Languages. If this is the case, we recommend that you save the permalinks in WordPress again to ensure that the changes are properly applied. This action often resolves issues related to URL format changes.
If this solution does not resolve your issue or seems irrelevant due to it being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please do not hesitate to open a new support ticket at our support forum.
