Problem: If you're trying to enable multicurrency options on your site using WPML and find that all payment methods disappear when multicurrency is turned on, this might be due to not using the latest version of the WPML plugin and its add-ons. Solution: We recommend that you first update your WPML plugin and all related add-ons to the latest version, which is currently 4.7.0. This update includes the latest bug fixes and improvements that might resolve your issue. You can check the latest released versions and find update instructions on the WPML FAQ page. If updates are not visible, you may need to click the 'Check for updates' button in the Plugins → Add New Plugin → Commercial tab. Remember to backup your database before proceeding with any updates.
If updating does not resolve the issue or if this solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
Problem: The client is trying to translate a 'mega menu header' into German on their site but faces issues with the menu's organization and appearance after manual translation attempts. They also inquired about recovering a deleted automatic translation of a menu or how to re-enable automatic translation. Solution: Firstly, the 'max mega menu' plugin used by the client has known compatibility issues with WPML. We recommend checking the existing support tickets for potential solutions or similar cases here: WPML forum discussion and a custom search for related issues: Google custom search. If no solution is available, suggesting the plugin's support team join our 'Go Global' program could help make the plugin fully compatible with WPML: Go Global program. Regarding the deleted menu, unfortunately, it cannot be recovered. For translating the menu, you can explore three different methods detailed here: translating menus with WPML. However, due to the known issues with the plugin, we cannot confidently recommend a specific method without knowing how they interact with this particular plugin.
If these solutions do not resolve your issue or if they seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are trying to add a language switcher to the right side of the top bar on your site using WPML, but when you use the shortcode
[wpml_language_selector_widget]
, it displays as a text string instead of rendering the language switcher. Solution: The issue might be that the PHP code necessary to execute the shortcode is not running in the widget or custom area where you are trying to add it. This could be due to the code being added in the WordPress backend rather than directly in the theme files. We recommend trying to add the shortcode
[wpml_language_selector_widget]
directly into your theme files where you want the language switcher to appear. If you are not sure how to do this, please refer to our documentation on Adding Language Switchers using PHP and Shortcodes.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in our support forum.
