Problem: You are unable to see the translated versions of some headings in Polish on your new website, from the homepage through to the order summary. Solution: We recommend checking the configuration of your translation settings. It's possible that the translations for the headings are either not saved correctly or not assigned to display in the correct areas of your website. You should: 1. Verify that the translations are complete and published. 2. Check the settings in WPML to ensure that the translated content is linked to the correct pages and sections. 3. Clear any caches on your site that might be displaying outdated content. If these steps do not resolve the issue, it might be due to a configuration that is no longer applicable or might not fit your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: You are encountering PHP warnings related to open_basedir restrictions after a recent update, which may affect WPML translation functionalities. You are wondering if a change to the open_basedir configuration is necessary or if this issue is related to WPML that requires a fix or update. Solution: First, ensure that your WPML plugins are updated to the latest version, 4.7.2, to benefit from recent bug fixes and improvements. This update might not directly resolve the open_basedir issue but will aid in effective troubleshooting. You can download the latest versions from My Account -> Downloads on the WPML website. If updates are not visible, click the "Check for updates" button in the Plugins → Add New Plugin → Commercial tab. Remember to back up your database before updating.
Additionally, enable WP_DEBUG to display all PHP errors, notices, and warnings, which can help identify and fix issues related to PHP code. For more information on debugging in WordPress, visit Debugging WordPress.
If the problem persists after these steps, the solution might be outdated or not applicable to your specific case. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are inquiring why WPML was using different records and how to configure the plugin so that people in Germany are automatically directed to the German version of your website. Solution: We currently do not have an option to automatically direct users based on their geographic location. However, you can use the browser language redirect feature to direct users with a German browser language to the German version of your site. Please be aware that using this feature might affect how Google indexes your site. For more details on setting this up and its implications, please visit the following links:
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client changed the theme configuration, including headers and homepage layout, and encountered issues with WPML translating the wrong language for headers and product descriptions. Solution: 1. Navigate to WPML > String translation. 2. Search for [theme_mods_wolmart-child] and delete all related string options that mention the header. 3. Go to the bottom of the same page and click on Translate texts in admin screens. 4. Search for your default language header post ID (46333). 5. Click to add it for translation and go back. 6. Select those strings and change their default language to Polish. 7. Translate and add the translated header Post ID 4633. For more detailed guidance, refer to the documentation on how to translate theme options.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem:
I'm attempting to translate a header template created with WPBakery Page Builder. Despite translating the content, the changes are not visible in the DE version of the site, and I'm unable to translate certain functions as well.
Solution:
The issue was addressed by using a different widget that is compatible with WPML. The specific WP Bakery widget named "HEADING" used in the theme is not compatible with WPML. For the translation to be effective, either the theme developer needs to make their WP Bakery widgets compatible with WPML or an alternative, compatible widget should be used.
