Problem: The client reported issues with their multilingual WooCommerce site using WPML. Specifically, the Romanian shop page was displaying products but not the sidebar, the English shop page was showing the sidebar but not the products, and a Romanian product page was not displaying the sale price, only the regular price. Solution: We recommended the client to first clear any caches on their site, as caching can often cause display issues like these. Next, we advised checking the WPML language configuration settings to ensure that the shop pages are correctly linked and translated in both languages. For the issue with the product pricing, we suggested verifying the WooCommerce multilingual settings for currency and price synchronization between languages. If these steps do not resolve the issues, or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: If you set English as your primary language and Bulgarian as your second, then completely remove Bulgarian, you are concerned that this will also delete associated images, leaving English products without pictures. Solution: Changing your site's default language to English will not affect the default language of your products, and images will still appear if the products are created in English. However, since Bulgarian was the default language for many posts, products, and other custom post types, you should take the following steps to properly remove Bulgarian content without affecting English content: 1. Temporarily reactivate the Bulgarian language. 2. Navigate to Posts, switch to Bulgarian, select the posts, and delete them. 3. Clear the trash. 4. Repeat the process for other post types like Products, Pages, and Templates. You can find detailed instructions here: https://wpml.org/faq/how-to-delete-the-translation-of-a-page/ Additionally, ensure to back up your site before making any changes. We also canceled automatic translation jobs that might have been stuck due to content originally being in Bulgarian.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: You need guidance on how to set up different product images for different languages in WooCommerce. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Create the product in the default language, set the product image and product gallery. 2. Go to WPML → Translation Management and send the product with your media for translation. 3. Then, go to WPML → Media Translation and click the pencil icon under the language for which you want to use different media. 4. Translate the product. Before proceeding, ensure you update your WPML plugin and add-ons to the latest version, 4.7.1, to benefit from the latest bug fixes and improvements. You can check the latest released versions under "My Account -> Downloads" on the WPML site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/ Please remember to backup your database before you proceed.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client reported that the English version of their WooCommerce shop page was displaying fewer products compared to the Bulgarian version, despite both versions being set to automatically translate. Solution: We discovered that the issue was related to the WooCommerce Wholesale Prices Premium plugin. We recommended deactivating and then reactivating the plugin, which resolved the problem. Additionally, we advised the client to check and publish any English products that were still in draft status.
Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client needs to transfer credits between two sites using WPML and is facing difficulties in managing credits after duplicating the website, which leads to confusion about whether it is a copy of the site. Solution: If you're experiencing issues with transferring credits between your WPML sites, we recommend following the steps in our documentation on how to share credits and translations between different domains. You can find the guide here: Automatic Translation Subscription for Multiple Sites. If you're still unsure and need to move credits specifically to your new domain, please contact us directly, and we will assist you with the credits transfer.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum for further assistance.
Problem: If you're experiencing an issue where credits transferred between WPML accounts are missing, as was the case when 54100 credits intended for translations were not visible on the target site after being assigned. Solution: We recommend checking the original site to confirm if the credits are still there. In this specific instance, we found that the credits were still on the original site. We then manually removed these credits from the original site and reassigned them to the intended site. You can verify the credits under WPML >> Translation Management > Tools tab.
If this solution does not resolve your issue or seems outdated, or if it does not apply to your specific case, please visit our support forum at WPML Support Forum for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client inquired about whether they would receive fresh credits each year with the yearly renewal of WPML or if they need to purchase credits separately. Solution: We informed the client that they can find detailed information regarding WPML renewals and credits on our documentation page. We recommended visiting WPML Renewals and Credits for a comprehensive understanding of how renewals and credits work.
If this solution does not apply to your situation because it might be outdated or not relevant to your case, we suggest opening a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
For further assistance, please visit our support forum.
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