Problem: The client needs to transfer credits between two sites using WPML and is facing difficulties in managing credits after duplicating the website, which leads to confusion about whether it is a copy of the site. Solution: If you're experiencing issues with transferring credits between your WPML sites, we recommend following the steps in our documentation on how to share credits and translations between different domains. You can find the guide here: Automatic Translation Subscription for Multiple Sites. If you're still unsure and need to move credits specifically to your new domain, please contact us directly, and we will assist you with the credits transfer.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum for further assistance.
Problem: If you're experiencing an issue where credits transferred between WPML accounts are missing, as was the case when 54100 credits intended for translations were not visible on the target site after being assigned. Solution: We recommend checking the original site to confirm if the credits are still there. In this specific instance, we found that the credits were still on the original site. We then manually removed these credits from the original site and reassigned them to the intended site. You can verify the credits under WPML >> Translation Management > Tools tab.
If this solution does not resolve your issue or seems outdated, or if it does not apply to your specific case, please visit our support forum at WPML Support Forum for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client inquired about whether they would receive fresh credits each year with the yearly renewal of WPML or if they need to purchase credits separately. Solution: We informed the client that they can find detailed information regarding WPML renewals and credits on our documentation page. We recommended visiting WPML Renewals and Credits for a comprehensive understanding of how renewals and credits work.
If this solution does not apply to your situation because it might be outdated or not relevant to your case, we suggest opening a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
For further assistance, please visit our support forum.
