Problem: Der Kunde möchte Credits von seiner Website entfernen, findet jedoch keine Optionen auf der bereitgestellten Admin-Seite. Solution: Wenn Sie Credits von Ihrer Website entfernen möchten, empfehlen wir Ihnen, die folgenden Schritte zu befolgen: 1. Besuchen Sie die WPML.org-Kontoseite: https://wpml.org/account/ 2. Klicken Sie auf den Button 'Add/Remove credits', wie im angehängten Screenshot zu sehen. 3. Es wird ein Popup angezeigt, klicken Sie auf den Button 'Remove Credits'. 4. Geben Sie die Anzahl der Credits ein, die Sie von Ihrer Website auf Ihr WPML.org-Konto übertragen möchten. 5. Drücken Sie den Button 'Remove Credits'. Für weitere Details besuchen Sie bitte die Dokumentation: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/#:~:text=to%20a%20site-,How%20to%20Remove%20Credits%20from%20a%20Site
Falls diese Lösung nicht relevant ist, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problem: The client was experiencing issues with managing their website's URL after it changed, and they noticed duplicate URLs in their setup. They were unsure how to change the URL from https://cookie.bigrep.com/ to https://bigrep.com/ and why the URL was appearing twice. Solution: We advised the client to remove the WPML site key for the domain with issues by visiting https://wpml.org/account/sites, then generate a new key for that domain, and unregister and re-register WPML with the new key in their site's backend under Plugins > Add new > Commercial. Additionally, we explained that the URLs appearing, including the "cookie" one, are individual translation accounts used for each site and offered to hide them for the client.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is unable to see or use the translation credits on their production site after declining to transfer credits from the staging site. They are unsure how to retrieve or transfer the translation credits to ensure they are available on the production site. Solution: 1. Verify the current credit balance on the site by navigating to WPML > Translation Management > Tools in the site's backend. 2. If the credits are not visible or if the client wishes to move credits between sites, they can manually adjust the credits via their WPML.org account. This involves: - Accessing https://wpml.org/account and using the "add/remove credits" button to manage credits. - Updating the site key at https://wpml.org/account/sites/, unregistering and re-registering WPML with the new key on the site. 3. Re-add the credits to the desired site by following the steps outlined in the documentation: How to Assign Automatic Translation Credits to Your Sites.
If these steps do not resolve the issue or if the information seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should further assistance be needed, please open a new support ticket at WPML support forum.
