Problem: El cliente está intentando traducir contenido automáticamente en varios idiomas usando WPML y encuentra problemas debido a la falta de créditos suficientes para completar las traducciones. Además, se enfrenta a errores donde las traducciones no se cargan ni se muestran correctamente en el sitio. Solution: 1. Verificar la cantidad de créditos de traducción disponibles. Si los créditos son insuficientes, es necesario adquirir más. Puedes comprar créditos adicionales aquí: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/ 2. Si ya tienes créditos y aún así las traducciones no se procesan, realiza un pequeño cambio en el contenido original y vuelve a enviarlo a traducir desde WPML -> Gestión de Traducción. Esto debería reactivar el proceso de traducción sin coste adicional, ya que las traducciones están guardadas en la memoria de traducción. Más información aquí: https://wpml.org/documentation/translating-your-contents/how-wpml-keeps-track-of-your-translations/
Si la solución proporcionada no resuelve tu problema o parece no ser relevante debido a que está desactualizada o no se ajusta a tu caso, te recomendamos abrir un nuevo ticket de soporte. Te sugerimos también revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem: You are trying to add 80,000 credits to your website using the WPML plugin but encounter an error message stating 'Something went wrong, please try again later' when clicking the 'Add credits' button. Solution: We have manually assigned 80,000 credits to your site. It appears there was a key mismatch possibly due to the site being moved or copied in the past. If you are still unable to use the credits, you may need to register your site with a new key. If the credits are working as expected, the issue might have been a temporary server access problem.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are using WPML with DeepL for translations on your WordPress site and have set up your credit card for automatic translation credits. However, you are receiving a message that you have no translation credits left, despite expecting them to be purchased automatically. Solution: First, ensure that you have activated the Paying-as-you-go option for automatic translations. To do this, navigate to WPML → Translation Management and click on the Tools tab to activate it. Here, you can add your credit card details to start translating automatically. For more detailed guidance, please visit how to sign up for Pay-as-you-go.
If the issue persists or this does not address your specific problem, we recommend uploading any relevant screenshots that could help illustrate the issue.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You are using the 'Pay as you go' translation feature and the translation process has unexpectedly stopped, affecting the visibility on your live site. Solution: We recommend checking the status of your translation credits on https://wpml.org/account/manage-credits/. If the credits are sufficient but the issue persists, please follow the steps provided in the support ticket linked here: https://wpml.org/forums/topic/pay-as-you-go-not-working-3/.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem still exists, please do not hesitate to open a new support ticket. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You are trying to auto-translate products using WPML and encountering an error message indicating insufficient credits, despite having a valid credit card linked to your account. Solution: The issue arises because you may have reached the safety limit for translations set by WPML. There are two thresholds: €100 and €4,000 in a single month. Once these limits are reached, you need to pay upfront to continue. The prepaid amount will be deducted from your total monthly invoice. To resolve this, follow these steps: 1. Navigate to a page or post with a lot of untranslated content. 2. Click the "+" icon to add a translation. 3. In the Automatic Translation Editor (ATE), if you exceed the safety limit, a "Not enough credits" message will appear with a link to "Get more credits." 4. Click this link to make a payment and unlock further translations. For more details, refer to the WPML’s terms and conditions.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
