Problema: Il cliente sta cercando di visualizzare i crediti assegnati su WPML all'interno del suo sito, ma i crediti non vengono visualizzati. Soluzione: Se stai riscontrando questo problema, ti consigliamo di seguire questi passaggi per risolverlo: 1. Accedi al tuo account su wpml.org e vai alla pagina dei siti. 2. Elimina la chiave del sito
e vai su Plugins >> Add New Plugin > Scheda Commerciale e clicca sul link 'Unregister WPML from this site' se presente. 4. Clicca sul link 'Register WPML' come mostrato negli screenshot allegati. 5. Clicca sul link 'Get a key for this site'. 6. Sarà generata una chiave per il tuo sito e potrai anche assegnare i crediti utilizzando quel popup. 7. Copia la chiave e incollala nella casella di input e premi il pulsante di registrazione.
Se la soluzione proposta non risolve il problema o sembra non essere più rilevante, ti consigliamo di verificare i problemi noti, verificare la versione della correzione permanente e confermare che hai installato le ultime versioni di temi e plugin. In caso di ulteriori difficoltà, ti invitiamo a aprire un nuovo ticket di supporto.
Problem: The client is trying to update their credits for automatic translation in WPML but encounters an issue where the credit count on the website is stuck at 98, despite having sufficient credits assigned. The website only offers a pay-as-you-go option without the ability to refresh the credit balance. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/ 2. Delete the site key by clicking the trash icon, which will return the assigned credits to your WPML.org account. More details can be found in this documentation: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org 3. Log in to your site, go to Plugins >> Add New Plugin > Commercial tab and click the ‘Unregister WPML from this site’ link if it exists. 4. Click the ‘Register WPML’ link. 5. Click the ‘Get a key for this site’ link. It will generate a new key for your site, and you can also assign the credits using that popup. 6. Copy the key and paste it back into the input box and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client needed to remove an old development website and manage credits associated with WPML that were still assigned to a non-existent site. Solution: We located the credits assigned to the old site and moved them back to the client's WPML.org account. You can verify this by checking your account here: http://wpml.org/account/. If your site no longer exists and the automatic translation account was not disabled while the site was active, this could cause the credits to still appear. We have taken action to resolve this issue, and you should no longer see the old site listed.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client's translation credits did not transfer correctly and disappeared after being moved to a different site. The client tried to resolve the issue using help articles but was unsuccessful. Solution: 1. We asked the client to confirm the number of credits visible on the site where they were initially assigned. 2. We instructed the client to navigate to WPML > Support > Troubleshooting on the site where they wanted the credits assigned, and to provide the full code displayed under the "Your Automatic Translation account id is" section. 3. We then directed the client to go to WPML > Translation Management > Tools in the site's backend to check if the credits were visible at the top-left area of the screen.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is using WPML for their website and has questions regarding the costs of translating sentences with variable attributes, the automation of translations for new content, and whether numerical values are excluded from translation costs. Solution: 1. WPML utilizes a translation memory, which means you won't be charged for sentences that are identical to those already translated. For more details, visit how WPML keeps track of your translations. 2. If you use the "Translate everything automatically" option in WPML > Settings, WPML will translate any new content when changes occur. However, this might consume many credits if there's a lot of new or final content. Alternatively, the "Translate what you choose" setting allows more control, letting you select specific content for translation. 3. For sentences with variable attributes like [Scale], each unique sentence is considered new and will be charged unless it matches an existing entry in the translation memory. Sentences need to be 100% identical to be reused from memory without charge. 4. WPML does not translate or charge for numerical values like years or dimensions, as these are recognized as non-translatable and reused from the translation memory.
If this solution does not fully address your issue or seems outdated, we recommend checking related known issues at WPML known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: Der Kunde hatte 40.000 Credits gekauft, die versehentlich einer alten, nicht mehr zugänglichen Seite zugeordnet wurden. Nach dem Löschen dieser alten Seite wurden die Credits nicht automatisch dem aktuellen Konto gutgeschrieben. Solution: Wir haben die Credits manuell dem aktuellen Konto des Kunden zugewiesen. Sie können jetzt die Credits unter diesem Link im oberen linken Bereich Ihrer WPML-Verwaltungsoberfläche sehen. Falls Sie weitere Anleitung zur Zuweisung von Übersetzungsguthaben benötigen, besuchen Sie bitte unsere Dokumentation: Wie Sie Ihren Websites automatisch Übersetzungsguthaben zuweisen.
Falls diese Lösung für Sie nicht relevant ist oder das Problem weiterhin besteht, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problem: The client was unable to use their assigned translation credits for automatic translation in WPML, and they also faced issues translating content on Elementor pages. Solution: 1. We identified that the translation credits were stuck due to a change in the automatic translation account ID after reinstalling WPML. To resolve this, the client needed to: - Move the credits back to their WPML.org account by clicking the "add/remove credits" button on https://wpml.org/account. - Remove the current site key and generate a new one at https://wpml.org/account/sites/, then unregister and re-register WPML with the new key on their website. - Re-add the credits to the site following the steps provided at https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/. 2. For translating Elementor pages, the client was advised to download and install a specific add-on for WPML to handle custom Elementor blocks. They should follow the steps outlined at https://wpml.org/documentation/support/multilingual-tools/registering-custom-elementor-widgets-for-translation/. If these solutions do not resolve the issues or if they seem outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You lost 16000 credits after adding and removing a production site and cannot find the credits anymore. Solution: If you're experiencing this issue, it might be due to the automatic translation account ID being reset when WPML is uninstalled or WordPress is reinstalled. We have added the 16k credits back to your WPML.org account. You should now be able to see and assign them to your site by following the steps provided in this documentation: How to Assign Automatic Translation Credits to Your Sites.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You transferred 40000 credits to your site but cannot see them in your account. Solution: If you're experiencing this issue, it might be due to the creation of a new automatic translation account ID when WPML is reinstalled or WordPress is reset. This can cause credits to remain in the old account. We have identified two separate automatic translation accounts in your case and have now moved the credits to the correct account. You should be able to see them on your site now.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problema: El cliente no puede transferir los créditos asignados a WPML.org. Solución: Si estás experimentando problemas para transferir créditos en WPML.org, te recomendamos verificar primero el total de créditos disponibles en tu cuenta. En este caso específico, se asignaron 2000 créditos al sitio del cliente y luego se devolvieron a su cuenta de WPML.org, actualizando el total a 184,000 créditos. Si los créditos no se reflejan correctamente, o si tienes problemas similares, te sugerimos abrir un nuevo ticket de soporte.
Es posible que esta solución sea irrelevante debido a que está desactualizada o no se aplica a tu caso. Te recomendamos encarecidamente revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Si el problema persiste, no dudes en contactar con nuestro equipo de soporte.
Problem: You deleted a registered site, which was a WP-staging clone, and noticed that the credits on the production site disappeared and were not transferred back. Solution: We moved the credits back to your WPML.org account. Normally, you should be able to transfer credits by clicking the Add/remove credits button. If you're experiencing this issue, we recommend checking your WPML.org account to confirm the credits are now visible. If the credits still do not appear, or if this solution does not resolve your issue, please visit our support forum and open a new ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If this solution is outdated or not applicable to your case, please open a new support ticket at our support forum.
