Problem: The client needed to know how many credits were left for automatic translations in WPML and inquired about the details of the credits used. Solution: We informed the client that they have 1200 credits remaining. These can be viewed by navigating to WPML --> Translation Management --> Tools. Additionally, we clarified that the credits used for automatic translations on the site cannot be returned. It was also noted that the first 2,000 free credits provided each month do not roll over to the next month.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket.
You are trying to transfer remaining WPML credits after moving your site from localhost to a staging environment and need to switch the registered website from localhost to the staging site.
Solution:
We recommend following these steps to register your site with a new key after a full site backup (mandatory):
1. Go to your account page at https://wpml.org/account/sites/ 2. Delete the key for the site 3. Navigate to Plugins > Add New > Commercial tab 4. Click on "Unregister WPML from this site" 5. Refresh the page 6. Click on "Get a key for this site" 7. Copy the newly generated code 8. Return to Plugins > Add New > Commercial tab 9. Register the site with the new key
For more details, refer to the following documentation:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are experiencing an issue where automatic translation credits intended for ayodyaresortbali.com were mistakenly assigned to another site, house-indonesia.com. Solution: We have returned the 90,000 assigned credits to your WPML.org account. Please follow these steps to correctly assign the credits to ayodyaresortbali.com: 1. Log in to your WPML.org account and go to the Sites page. 2. Delete the existing site key for https://ayodyaresortbali.com/ by pressing the little trash icon (if it’s already registered). 3. Log in to your https://ayodyaresortbali.com/ site and navigate to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. 6. It will generate the Key for your site and you can also assign the credits using that popup. 7. Copy the key, and paste it back into the input box, and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to changes in the system or your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
