Problem: If you're experiencing an issue where a group is initially set to private and a user sees the request, but after the group admin changes the group to public, and the user revisits the group via the directory and clicks on the group, they encounter a 404 error. This issue does not occur when changing to another language. Solution: We recommend updating to the latest version of our bridge plugin, BuddyPress Multilingual, which addresses this issue. If this solution does not resolve your problem, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: You are working on a site under development and managing a large database caused by WPML. You have a glossary that is not functioning correctly, which works on a staging site but has issues in the production environment. The main symptoms include a huge list of strings that are either not used or linked to the wrong translation data, and the glossary itself has an error preventing its use. Solution: We discovered that the English language was mapped under an incorrect language code on our servers. We corrected this mapping for your site, which resolved the glossary error. It's possible that this issue was due to human error or a technical exception.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are experiencing an issue where the same job appears in the related jobs section when viewed in a translated language on a site using WPML, BuddyBoss, and WP Jobmanager. Solution: We recommend updating your BuddyBoss theme to Version 2.8.00. This update should resolve the issue of job duplication in the related jobs section across different language versions.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket with us for further assistance. You can do so at our support forum.
Problem: The client is experiencing issues with large MySQL data tables due to the 'Translate Everything Automatically' feature in WPML, which is translating more content than necessary. The client is also unable to exclude specific post types from being translated and is concerned about the increased costs and database size.
Solution: Our developers are aware that WPML's tables can grow to a huge amount of data and they are looking into optimizing the dataflow in WPML 4.8. Further, in case you need more control about what should be translated in which way, we recommend disabling the 'Translate Everything Automatically' option. This can be done at WPML > Translation Management > Dashboard on the top right. By disabling this option, the client can manually select which content to translate or assign it to other translators. For further guidance on managing translations, we suggest reading this guide: https://wpml.org/documentation/translating-your-contents/.
If the solution provided does not resolve the issue or seems outdated, or if it does not apply to your specific case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You are developing a site and encounter an issue where Plugin Notes Plus stops working when the WPML main plugin is activated. The specific error in the console is:
Uncaught TypeError: Cannot read properties of undefined (reading 'replace')
at various points in the Plugin Notes Plus JavaScript files. Solution: The Plugin Notes author released a fix for this issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is developing a site and wants to set up automatic translation for WooCommerce elements such as orders, refunds, posts, and subscriptions. They also want to ensure that all frontend elements, including multilingual emails, are translated correctly. Solution: We recommended checking our WooCommerce Multilingual & Multicurrency guide for general setup and specifically our guide on how to translate WooCommerce emails for email translations. For subscription products, we provided a guide to ensure correct translation setup: Translating WooCommerce Subscriptions. We clarified that actual subscriptions should not be translated as the client will only have one subscription regardless of the language.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
Problem: You are developing a site using GeneratePress blocks in the Gutenberg editor and encountering issues while creating a list. The translation process mixes the strong tag, leading to a design break. Solution: We recommend creating a new test page and translating it to see if the markers are added correctly. This step will help determine if the issue is related to the page's size or another factor.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not provide a resolution, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
Problem: The client experienced a significant increase in the size of the icl_translation table after switching from Elementor to Gutenberg/GeneratePress, causing delays in staging software due to the large database size. The client also inquired about the creation and loading of .mo files for translations. Solution: We can offer installing a special plugin to manage and delete unnecessary jobs that may be enlarging the database. Our developers are aware of this issue and are working on a solution in a future version of WPML.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
