Problem: The client is experiencing an issue with a multiselect list where the German translations are not sorted alphabetically, despite being correctly translated using WPML string translation. The list retains the order of the English (standard language) version. Solution: We resolved this issue by updating to the newer BuddyBoss version 2.9.1, which we tested successfully with BuddyPress Multilingual 1.81. If you're experiencing this issue, we recommend updating these plugins to their latest versions.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are developing a site and want Buddyboss users to set their preferred language in the account settings, but you are unsure how to implement this feature. Solution: We recommend the following steps to allow Buddyboss users to set their preferred language: 1) Add a dropdown menu in their account settings or profile where they can pick their preferred language, using either a regular WP language field or a custom profile field. 2) Ensure that the site saves their language choice (e.g., 'fr' for French) into the database, attached to their user meta. 3) When the user logs in, have the site check their language choice and switch the website language accordingly. You can use the
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this solution does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with mouse over cards for members and groups in BuddyBoss not working in another language, displaying 'Failed to load data.' Solution: We have identified that the issue can be resolved by adjusting the URL settings. Specifically, you need to remove the trailing slash at the end of the URL. To do this, navigate to Settings > Permalink in your admin dashboard and make the necessary adjustment.
Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket for further assistance at WPML support forum.
Problem: You are trying to achieve alphabetical sorting of Buddyboss groups in different languages. The sorting works correctly in English, but when you switch to another language, it does not adjust to the translated names. The alphabetical sorting is based on English group names even when switched to another language, instead of sorting by the translated group names. Solution: We have escalated the issue to our developers, but currently, there is no workaround available as it likely requires major refactoring of the code. We recommend you follow the updates on this issue on our errata page.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues on https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're experiencing an issue where a group is initially set to private and a user sees the request, but after the group admin changes the group to public, and the user revisits the group via the directory and clicks on the group, they encounter a 404 error. This issue does not occur when changing to another language. Solution: We recommend updating to the latest version of our bridge plugin, BuddyPress Multilingual, which addresses this issue. If this solution does not resolve your problem, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: You are working on a site under development and managing a large database caused by WPML. You have a glossary that is not functioning correctly, which works on a staging site but has issues in the production environment. The main symptoms include a huge list of strings that are either not used or linked to the wrong translation data, and the glossary itself has an error preventing its use. Solution: We discovered that the English language was mapped under an incorrect language code on our servers. We corrected this mapping for your site, which resolved the glossary error. It's possible that this issue was due to human error or a technical exception.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are experiencing an issue where the same job appears in the related jobs section when viewed in a translated language on a site using WPML, BuddyBoss, and WP Jobmanager. Solution: We recommend updating your BuddyBoss theme to Version 2.8.00. This update should resolve the issue of job duplication in the related jobs section across different language versions.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket with us for further assistance. You can do so at our support forum.
Problem: The client is experiencing issues with large MySQL data tables due to the 'Translate Everything Automatically' feature in WPML, which is translating more content than necessary. The client is also unable to exclude specific post types from being translated and is concerned about the increased costs and database size.
Solution: Our developers are aware that WPML's tables can grow to a huge amount of data and they are looking into optimizing the dataflow in WPML 4.8. Further, in case you need more control about what should be translated in which way, we recommend disabling the 'Translate Everything Automatically' option. This can be done at WPML > Translation Management > Dashboard on the top right. By disabling this option, the client can manually select which content to translate or assign it to other translators. For further guidance on managing translations, we suggest reading this guide: https://wpml.org/documentation/translating-your-contents/.
If the solution provided does not resolve the issue or seems outdated, or if it does not apply to your specific case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, visit our support forum at https://wpml.org/forums/forum/english-support/.
