Problem: The client reported that their website crashed and the German translation pages appeared strange. The hosting provider informed the client that the database was locked due to exceeding the available storage space, and recommended deleting unnecessary data to unlock it. Solution: We advised the client to contact their hosting service for more information about the issue, specifically asking whether any of WPML's database tables, prefixed with
wp_icl
, were causing the database to exceed its storage limits. We also suggested checking if they could log into their site to further diagnose the problem.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are trying to translate a specific block from English to German on your site, but the section below the pictures remains in English and refers to English language pages. Additionally, the German version of the homepage differs significantly from the English version. Solution: We suspect that the emojis at the beginning of each heading might be causing the translation issues. We recommend removing the emojis from the headings and attempting the translation again. For example, we duplicated the page on your site as a new draft without the emojis, and the translations worked correctly. If removing emojis is not an option for you, please let us know so we can further investigate and possibly escalate the issue. Regarding the use of formal German, not all translation engines support it. If you are using DeepL, you can set up WPML to use formal German by navigating to WPML > Settings. Here is the documentation on how to change automatic translation engines: https://wpml.org/documentation/automatic-translation/how-to-change-automatic-translation-engines/
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with WPML on your WordPress site where the save function is disabled, preventing you from saving corrected translations and publishing pages. Additionally, pages with completed translations are not visible. This problem occurs when both a security plugin (Patchstack) and a cache plugin are active.
Solution: 1. Temporarily disable the cache plugin while keeping the security plugin (Patchstack) active. This adjustment has been found to allow WPML to function correctly. 2. Ensure that your hosting's firewall does not block the following URLs, which are necessary for WPML's operation:
wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net
3. Consider using security and caching plugins that are confirmed to be compatible with WPML. You can find a list of recommended caching plugins here, and security plugins here. WP Fastest Cache is specifically noted as compatible and can be reviewed here.
If these steps do not resolve the issue or if the solution becomes outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance.
