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Topic Tags: Install and update

Overview of the issue

It is not possible to update WPML when WordPress is not installed in the site’s root. This means that if you set your WordPress site up in a folder like https://mydomain.com/wp/, you will see that the site key is accepted. However, when you try to update your WPML plugin, you’ll see an error message that says that your account is no longer valid.

Workaround

We are working on a fix for this issue. In the meantime, you can update WPML manually.

2 Responses to “Site shows "Your subscription appears to no longer be valid" when the account is active”

  1. Hi,

    this issue still seems to exist. Updating is less convenient but more annoying is that it is impossible to transfer the account to a client. Is there any fix in process?

    Regards,
    Susanne

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