[Cerrado] Missing “Transfer credits to WPML.org” Option

Background of the issue:
I am trying to recover credits from my site enlace oculto and transfer them back to my WPML.org account. I followed the official method mentioned in the WPML pop-up.

Symptoms:
The credits are not appearing or transferring back to my WPML.org account.

Questions:
Why are the credits not appearing in my WPML.org account?
How can I recover the credits from my site?