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Última actualización por CMS Test hace 6 meses, 1 semana.

Asistido por: Waqas Bin Hasan.

Autor Entradas
agosto 7, 2024 en 10:52 am #16047496

CMS Test

Background of the issue:
I am experiencing an issue with my website, where the primary language is French. When a customer attempts to make a payment on the Dutch language version of the site, a session timeout error message appears, preventing them from completing their purchase. The error message displayed is: "Je sessie is verlopen. Terug naar winkel," which translates to "Your session has expired. Back to shop." I have attached a screenshot of the error for your reference. Despite my efforts to troubleshoot and resolve various errors, this particular issue persists.

Symptoms:
Session timeout error message appears on the Dutch language checkout page, preventing customers from completing their purchase.

Questions:
What could be causing the session timeout error on the Dutch language checkout page?
How can I fix the session timeout issue to allow customers to complete their purchase?