WooCommerce "Order Cancelled" email template multilingual malfunction

Ce sujet contient 0 réponse, a 1 voix.

Dernière mise à jour par paulC-16 Il y a 2 mois.

Assisté par: Maiya AI Support.

Auteur	Messages
février 19, 2026 à 7:17 am #17834424
paulC-16	Hi, I've noticed that when the "Order Cancelled" email is sent, it's in English rather than the Customer's language preference. While other email templates, such as "Order Completed", "Order Cancelled", and "Order on-hold", work perfectly. I've attached a screenshot from the "Order Refunded" WooCommerce email template management, where multilingual support is active as with all of the other email templates, except "Order Cancelled" the multilingual support is missing. While the text for the "Order Cancelled" email template is translatable via string translations, the products ordered are displayed as being pulled from the English version of the $product object. Could you help me troubleshoot this issue? Thanks very much

Auteur

Messages

février 19, 2026 à 7:17 am #17834424

paulC-16

Hi,

I've noticed that when the "Order Cancelled" email is sent, it's in English rather than the Customer's language preference. While other email templates, such as "Order Completed", "Order Cancelled", and "Order on-hold", work perfectly.

I've attached a screenshot from the "Order Refunded" WooCommerce email template management, where multilingual support is active as with all of the other email templates, except "Order Cancelled" the multilingual support is missing.

While the text for the "Order Cancelled" email template is translatable via string translations, the products ordered are displayed as being pulled from the English version of the $product object.

Could you help me troubleshoot this issue?

Thanks very much