Problem: The client reported that the contact form is not available in any language and there are issues with some images not being properly integrated into the page. Solution: If you're experiencing issues with your contact form not appearing in different languages, we recommend that you go to WPML-> Translation Dashboard, select the form, and send it for translation. For detailed guidance on translating forms, please refer to this guide.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are using WordPress with ACF Pro and WPML, and you have an ACF Relationship field named 'posts_to_display_in_grid' that allows multiple post types. The field is set to copy translations in WPML. While the order changes in the English (default language) backend and frontend are reflected correctly, changes made in the French backend do not persist, and the order reverts to English after saving. Additionally, the order on the French frontend does not match the backend. Solution: This issue appears to be related to a known problem documented on the WPML errata page. We recommend applying the workaround provided there. Please visit the following link for detailed instructions: WPML Errata Page. If you need to apply a specific code, use the following:
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
Problem: You need to change the image source (src) on a fixed banner loaded with a custom plugin, with a different image per language. Solution: 1. Update your plugin with the following code:
2. Navigate to WPML >> Theme and plugins localization, select your plugin, and press the “Scan selected components for strings” button. 3. Go to WPML >> String Translation. 4. Translate the 'banner_image_url' string by replacing it with the image URL for each language (e.g., EN image URL). This approach allows WPML to load a different image URL per language without hardcoding multiple variables. For more details, refer to the following documentation:
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client added code to their plugin and performed a scan for string translations. They found that the source language of the strings is incorrectly listed as English instead of Greek, which is the default language in WPML. Solution: If you're experiencing this issue, we recommend following the step-by-step instructions to change the source language of strings. You can find the detailed guide here: How to Change the Source Language of Strings.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum.
Problème : Vous prévoyez de réinstaller WordPress et WPML sur votre site tout en conservant les mêmes domaines, langues, contenus, structure, et projet SEO. Vous souhaitez récupérer les traductions existantes sans retraduire les contenus, consommer de nouveaux crédits, ou recréer un nouveau projet de traduction. Solution : Après vérification dans l'éditeur de traduction avancé de WPML suite à une migration similaire, il a été observé que la mémoire de traduction fonctionne correctement et la majorité du contenu des pages migrées est réutilisée sans consommer de nouveaux crédits. Cependant, certains segments nouveaux ou structurellement différents ont consommé des crédits résiduels. Par exemple, des titres ou des paragraphes restructurés ont été identifiés comme nouveaux contenus nécessitant une traduction. Ces observations montrent que, bien que la mémoire de traduction réutilise efficacement les segments identiques, des modifications dans la structure ou le contenu peuvent entraîner une consommation de crédits.
Si cette solution ne semble pas pertinente ou est obsolète pour votre cas, ou si vous avez d'autres questions, nous vous recommandons de consulter les problèmes connus, de vérifier la version des corrections permanentes, et de confirmer que vous avez installé les dernières versions des thèmes et plugins. N'hésitez pas à ouvrir un nouveau ticket de support si nécessaire.
Problema: Si estás experimentando que tu sitio web carga muy lento cuando WPML está activo, pero carga rápidamente cuando lo desactivas, este problema puede deberse a una interacción con plugins de terceros o configuraciones específicas. Solución: 1. Te recomendamos seguir los pasos descritos en la guía de depuración de problemas de rendimiento de WPML para identificar la causa del problema. Puedes encontrar la guía aquí: https://wpml.org/es/faq/how-to-debug-performance-problems/ 2. Además, es importante que compartas la información de depuración de tu sitio para que podamos ofrecerte un soporte más específico y rápido. Puedes aprender cómo proporcionar esta información aquí: https://wpml.org/es/faq/como-puedo-proporcionar-mi-informacion-de-depuracion-para-obtener-soporte-mas-rapido/
Si la solución proporcionada no resuelve tu problema o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/soporte-en-espanol/.
Problem: After updating to WordPress 6.9, Divi 4.27.5, and WPML 4.8.6, the footer widgets on all managed sites are not translating and remain in Italian despite translations being available in String Translation. Solution: We resolved the issue by using the Admin Texts screen to translate the widgets. We recommend checking if the widgets are now correctly translated on your site. For more information on how to use the Admin Texts screen, please visit this guide.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You need to delete 15,000 translation strings in bulk. Solution: We recommend using the WPML String Translation module to manage and delete these strings. Here’s how you can do it: 1. Navigate to WPML → String Translation. 2. Scroll down to 'Remove strings by domain' and click 'Remove strings'. 3. Select the domains of the strings you no longer need and click 'Remove'. This will delete all untranslated strings from those domains and they will no longer appear on the String Translation screen. For more detailed instructions, please visit our documentation on how to delete a string.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: El cliente no puede ver el contenido de Elementor en el editor de traducción de WPML, solo aparecen el título y los valores de Yoast SEO. Solution: 1. **Aumentar el límite de memoria de WordPress** Es crucial incrementar el límite de memoria para que los plugins funcionen correctamente. Se recomienda un mínimo de 128M, idealmente 256M. Puedes añadir la siguiente línea en tu archivo
wp-config.php
:
define('WP_MEMORY_LIMIT', '256M');
Si no te sientes cómodo editando archivos, contacta a tu proveedor de hosting para que realice el aumento.
2. **Verificar la configuración de campos personalizados** Si utilizas ACF con Elementor, asegúrate de que los campos personalizados estén configurados para ser traducibles en **WPML → Ajustes → Traducción de campos personalizados**.
Si después de seguir estos pasos el problema persiste o la solución parece no ser relevante debido a actualizaciones o diferencias en tu caso, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de las correcciones permanentes e instalar las últimas versiones de tus temas y plugins.
