Problem: The client is developing a website and wants to migrate from GTranslate to WPML without changing the URLs in 13 subdirectories. They are experiencing issues with overlapping URLs where two URLs are live for one content, and the sitemap.xml does not include translated URLs. Solution: If you're experiencing this issue, we recommend configuring WPML and selecting the 'Different languages in directories' option. This can be done under WPML → Languages → Language URL format. After setting this up, verify that the language URL structure matches the format you are expecting. For more details on language URL format options, visit Language URL format options.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're experiencing issues where customer fields are empty in Shiptheory for orders placed in a secondary language on your WooCommerce site, despite being correctly stored in WooCommerce, this might be due to a compatibility issue between WPML and Shiptheory. Solution: We recommend contacting Shiptheory's support team to inquire if they can make their plugin compatible with WPML using our official APIs and hooks. You can provide them with links to the WPML Coding API (https://wpml.org/documentation/support/wpml-coding-api/) and the WooCommerce Multilingual Hooks Reference (https://wpml.org/documentation/related-projects/woocommerce-multilingual/wcml-hooks-reference/). Additionally, if their developers require further assistance or guidance, they can apply through our Go Global Program (https://wpml.org/documentation/support/go-global-program/).
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: Sie haben Schwierigkeiten beim Speichern der Einstellungen für Sichtbarkeit und Medienanhänge, wenn WPML Multilingual CMS aktiviert ist. Das Problem tritt nicht auf, wenn WPML deaktiviert ist, aber es besteht weiterhin, wenn alle Addons deaktiviert sind. Solution: Das Problem liegt spezifisch bei Ihrem Custom Post Type und nicht bei WPML oder seinen Addons. Wir haben festgestellt, dass das Problem durch den Code Ihres Themes verursacht wird, der nicht mit unserem Plugin kompatibel ist. Wir empfehlen Ihnen, sich direkt an die Entwickler Ihres Themes zu wenden, um eine Lösung zu finden.
Falls diese Lösung für Sie nicht relevant ist oder veraltet erscheint, überprüfen Sie bitte die bekannten Probleme und stellen Sie sicher, dass Sie die neuesten Versionen Ihrer Themes und Plugins installiert haben. Sollten weiterhin Probleme auftreten, zögern Sie nicht, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen, sich an unser Support-Forum zu wenden: WPML Support-Forum.
Problem: The client was experiencing issues with the WPML plugin on their website. Specifically, the language switcher was not appearing on the English version of the site, and accessing WPML → WP Menu Sync or editing any translated page with Elementor resulted in an HTTP 500 error. Solution: We recommended conducting a minimal environment test to isolate the issue. The steps included deactivating all plugins except WPML CMS, switching to a default WordPress theme, and then accessing WPML → WP Menu Sync. The client discovered that the 'Docket Cache' plugin was causing the issue. Upon deactivating Docket Cache, both the language switcher and WP Menu Sync functioned correctly without triggering the HTTP 500 error. The client decided to keep Docket Cache deactivated to continue working without interruptions.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: You are encountering an issue where the default locale hreflang already exists, which is preventing the correct hreflang setup. Solution: If you're experiencing this issue, we recommend checking if the English language is already added in your WPML settings. Please navigate to WPML --> Languages --> Add language and ensure that English is properly configured. Additionally, we have prepared a video tutorial to assist you further: Video Tutorial.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum for further assistance.
Problem: You are developing a WooCommerce store and have created a staging website to upload a large number of products. You have successfully uploaded products for both the 'Global' and Swedish pages and can see the products and their translations. However, when you go to the Swedish store and select a product category, the page loads with 'Nothing found'. This issue does not occur on the Global page. The post card archives are not working on the Swedish page. Solution: 1) We recommend that you follow this guide when importing your content. 2) To prepare the files correctly before importing the products, please check this guide.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client is unable to translate the 404 page and another custom page created using the Divi builder, as these pages are not directly accessible or listed as typical WordPress pages. Solution: If you're experiencing issues with translating a 404 page or any other custom page created with the Divi builder, we recommend the following steps: 1. Access the specific page settings in the Divi builder. For the 404 page, you can directly edit it by visiting: https://majacronert.com/wp-admin/post.php?post=7278&action=edit&lang=en 2. To check how the 404 page appears currently, you can visit: https://majacronert.com/4sadf If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
