Not WPML issue

Problema:
El cliente está intentando configurar su sitio web con el idioma principal en Español y el idioma secundario en Catalán. Ha notado que las URL canónicas del apartado de servicios apuntan hacia la versión en Catalán (/ca) y desea que la canónica sea la versión en Español.
Solución:
Hemos revisado la página en ambos idiomas y confirmado que las URL canónicas están configuradas correctamente, apuntando a sí mismas en cada idioma, como es esperado. Los atributos

hreflang

y

x-default

también están correctamente implementados. Las URL canónicas deben apuntar a la propia página en su respectivo idioma para evitar contenido duplicado en los motores de búsqueda, no es necesario que apunten a otra versión en otro idioma.

Si esta solución no resuelve tu problema o si la información parece desactualizada o no aplicable a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos relacionados, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.

Problem:

The client needed editors on their WordPress site to be able to translate their own posts and edit the translations of any other posts using WPML. The editors were encountering a pop-up indicating that they didn't have the necessary permissions to use WPML on posts they initiate.

Solution:

We recommended that the client should assign the editor as both a Translation Manager and Translator under WPML>>Translation Management>>Translator tab. This setup would allow the editor to translate their posts and manage translations of posts initiated by others.

For detailed guidance on setting up and understanding the capabilities of different WPML roles, we advised checking the following documentation:

• WPML Admin Capabilities
• WPML User Roles

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

Problem:
If you're experiencing issues where repeater field rows disappear in translations when the source language of a post is updated, this might be due to the translation settings of your fields. Specifically, if the field settings were changed from 'Copy once' to 'Translate' in WPML, updates to the original post require retranslation to maintain the repeater fields in the translated versions.
Solution:
We recommend using the 'minor edit' option when updating posts that have been translated. This approach helps in preventing the disappearance of repeater fields in translations when the source post is updated. If the translation still does not reflect the changes correctly, you may need to manually update the translation through WPML's Advanced Translation Editor (ATE) or adjust the field's translation preference settings back to their original state if feasible.

Please note that this solution might not be applicable if it's outdated or not relevant to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

Problem:
You are using WPML to translate your website and are experiencing issues with the Arabic and Hebrew languages. The related product slider works fine in English but breaks when switching to Arabic or Hebrew. The issue persists even after disabling all plugins, including WPML, leading you to suspect an incompatibility between WPML and the mini cart or the theme.
Solution:
Since the problem occurs even when WPML is disabled, it suggests that the issue is not related to WPML. We recommend contacting the theme support to investigate further, as the issue might be related to theme compatibility with RTL (Right-to-Left) and LTR (Left-to-Right) languages. Show them that the issue happens without any additional plugins and ask for their assistance.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.