Problem: The client is experiencing a difference in the menu layout between the English and Danish versions of their website. Solution: We recommend checking if the header was created using the Global Header feature in Divi's Theme Builder. If so, go to WPML → Translation Management, select the header template, and send or resend it for translation. This step should help in completing its translation and ensuring consistency across different languages. For a detailed guide on how to translate theme builder templates using WPML, please visit Translate the Footer Template.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client reported that the page does not display the correct English translation, even though it has been translated through WPML. Specifically, parts of the page that should be in English are still in Danish, and the currency displayed is ISK instead of DKK as set in WPML.
Solution: We recommended that the client first update the WPML String Translation to version 3.2.18. Instructions for updating can be found at http://wpml.org/faq/install-wpml/. If the updates are not visible, the client should click the 'Check for updates' button in the Plugins → Add New Plugin → Commercial tab.
Next, the client should slightly modify the original page, save it, and then navigate to the WPML translation editor to complete the translation. It is also important to back up the database before proceeding.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at https://wpml.org/forums/ for further assistance.
Problem: The client is working on a site with multiple domains using WPML and WooCommerce for regions like the USA, UK, and Germany. They want to restrict customers from ordering from certain domains based on their shipping address, but the WooCommerce option 'Sell to all countries, except for…' applies globally and does not allow for domain-specific restrictions. Solution: We recommend using custom hooks to achieve domain-specific restrictions. One approach is to use the
woocommerce_checkout_process
hook to check the current domain against the customer's shipping country. If there is a mismatch, display an error and prevent checkout. Alternatively, consider redirecting customers to the correct store based on their location or using third-party plugins like Conditional Shipping and Payments for more flexibility.
It's important to note that restricting EU customers based on their shipping address might violate EU price discrimination laws, particularly under the Geo-blocking Regulation (EU) 2018/302. This regulation prohibits unjustified geo-blocking and discrimination based on nationality, residence, or place of establishment within the EU. Ensure compliance when implementing any restrictions.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problema: Estás usando WPML con el traductor de WordPress manual en tu sitio y estás tratando de mantener tus productos actualizados en las traducciones. Los productos aparecen desactualizados en las traducciones, y el texto es diferente en cada una de ellas, no correspondiendo a traducciones directas. Solución: Primero, el posicionamiento de los productos no está directamente relacionado con la actualización de las traducciones. Te recomendamos que crees una copia de seguridad del sitio completo y actualices los plugins de WPML a la última versión (v4.6.15) en Plugins -> Añadir nuevo -> Pestaña 'Comercial'.
Si esta solución no resuelve tu problema o si la información proporcionada se ha vuelto obsoleta, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos relacionados, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: The client is experiencing issues with WPML not displaying flags and not showing the latest translations on their website. Specifically, the flags do not change when a new language is selected, and the page does not display the correct translation when English is chosen. Solution: We identified that the issue with the flags not displaying might be due to custom CSS added to the theme. We recommend removing this custom CSS to see if the problem persists. Additionally, for the issue of the page not showing the correct translation when selecting English, we need more details to provide a specific solution.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
Problema: El cliente no puede ver el icono de lápiz para editar la traducción de productos en WooCommerce después de haber creado los productos. Solución: El problema fue causado por un conflicto con el plugin 'All-in-One WP Migration Unlimited Extension', que faltaba un archivo. Desactivamos este plugin, permitiendo así que el cliente configure correctamente WooCommerce Multilingual & Multicurrency. Recomendamos verificar que el problema se haya resuelto tras esta acción.
Si esta solución no resuelve el problema o si parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, por favor visita nuestro foro de soporte.
Problem: The client experiences a 404 error when trying to open English pages on their multilingual website, although the pages exist in both Turkish and English. The error does not occur when switching from Turkish to English on the same page.
Solution:
After further investigation during a chat with the client, it was observed that there was a lot of custom code added in functions.php file which was causing this irregular behavior. Pages were throwing 404 randomly.
Since custom coding is out of scope of this forum, we advised the client to remove all the code and check piece by piece while keeping an eye on the issue.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
