Adam

Problem:

The client is unable to assign credits for automatic translation in WPML, experiencing a screen loop when attempting to assign credits.

Solution:

We recommend the following steps to resolve the issue:

1) Ensure a full site backup is taken.
2) Visit your WPML account page at https://wpml.org/account/sites/.
3) Delete the existing key for your site.
4) Navigate to Plugins > Add New > Commercial tab and click on "Unregister WPML from this site".
5) Refresh the page and then click on "Get a key for this site", assigning the desired amount of prepaid credits.
6) Copy the newly generated code and register the site with this new key.

For detailed guidance, refer to our documentation at https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.

If the problem persists, try the following additional steps:
- Go to WPML → Translation Management >> Translation Jobs.
- Filter the jobs by "In Progress" status and delete any that are still marked as such.
- Revisit the affected page and then return to WPML >> Translation Management to check if the issue is resolved.

If these solutions do not resolve the issue or seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem still persists, please open a new support ticket at WPML support forum for further assistance.