Problem: The client reported that the automatic translation on their website was incomplete, despite having selected the 'Translate everything' mode. Solution: First, we recommended checking WPML -> Translation Management for any warnings or information. We also suggested toggling the translation mode from 'Translate what you choose' back to 'Translate everything' to potentially resume the translation process. Upon further investigation, we discovered that Chinese (Simplified) was set as 'Don't map this language' in WPML -> Languages -> Edit. We advised the client to add a mapping for Chinese Simplified and choose whether to translate all content or only new content upon saving. After these adjustments, the issue was resolved, and automatic translation jobs for Chinese pages began to appear in the queue.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to translate podcast pages into regional languages but are encountering issues. Solution: First, check if the translated versions of your podcast pages are in the trash. If they are, either restore them or empty the trash and then proceed to translate the pages again.
If this solution does not apply to your case, or if it seems outdated, please do not hesitate to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can always contact our support forum here.
Problem: The client wants to skip translations for brand names and product names in WPML. Solution: If you're experiencing the same issue, we recommend the following steps: 1) To avoid translating brands and products entirely, navigate to WPML-> Settings-> Post Type Translation and Taxonomies Translation sections, and set the products/brands to "Not Translatable". 2) If you wish to translate other elements but keep the product and brand names the same, proceed with the normal translation process and simply copy the title in the translation editor.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You have recently started using WPML for automatic website translation and have exhausted the initial credits provided. You need additional 3,324,718 credits to complete the translation of your entire website. Solution: We cannot create a custom credit package for you. However, we recommend two options: 1. Purchase multiple prepaid credit packages. You can buy these from this link. 2. Switch to the Pay-As-You-Go subscription for more flexibility. You can find detailed invoicing information at this link.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
