Problem: The client is trying to edit an internal link on their site to ensure it points to the translated content rather than the primary language content. However, the link is not pointing towards the translated content and appears greyed out in the advanced translator. Solution: 1. We recommend checking how the link was initially added. WPML usually adjusts links automatically. 2. Try using the search function from the top of the page to locate the link. 3. For further guidance on translating links, visit the WPML documentation on translating links.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client is experiencing an issue where some product variations are not showing on the translated site. Solution: 1. Deactivate and delete unnecessary WPML addons: - Advanced Custom Fields Multilingual - WPML CMS Navigation - WPML ElasticPress - WPML Sticky Links
2. Sync product variations: - Navigate to WooCommerce > WooCommerce Multilingual > Status. - Click the "Troubleshooting" link. - Select the "Sync products variations" checkbox and click the Start button.
3. Re-save the product: - Go to Dashboard > Products and open the edit screen of the original product. - Make a minor change (e.g., add an extra space) and save. - Update the translation if required.
4. Test on a minimal installation: - Create a backup or use a staging site. - Switch to a default theme and deactivate all plugins except essential WPML and WooCommerce plugins. - Check if the issue persists and reactivate plugins one by one to identify any conflicts.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is managing a WooCommerce site and encountered issues where a custom bubble indicating backorder status was not removed from the French version of the site after it was disabled. Additionally, a product disappeared from the French catalog after attempting a retranslation. Solution: Firstly, the issue might not be related to the plugin update. To ensure the string translation plugin is up to date, you can download WPML manually by following the steps provided in the WPML Downloads section.
For the issues with the custom bubble and product disappearance: 1. Navigate to Products -> All Products. 2. Use the top admin bar language switcher to switch to French. 3. Edit the French product. 4. Check the bubble settings to ensure they are correctly configured.
If these steps do not resolve the issues or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
Problem: You are trying to ensure that your French homepage is fully translated. Previously, the entire page was translated, but now some parts have reverted back to English, even though they appear to be translated in the string translations. Solution: 1. Check if the issue occurred after updating to WordPress 6.7. If so, consider reading the following errata: Missing translations on front-end. 2. As a possible workaround, you might want to downgrade WordPress to its prior version on your staging site to see if this resolves the issue. 3. Ensure that your browser settings do not block important language cookies used by WPML, as some browsers like Thor might cause issues. Use a standard browser like Google Chrome to check the translations. 4. Verify that the string for the top banner is assigned correctly. The default language should be English, and then it should be translated to French. For guidance on how to change the source language of strings, visit: How to change the source language of strings.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client needed to know how to restart automatic translations in WPML after adding new translation credits. Solution: 1. Navigate to WPML -> Settings. 2. Change the translation method to
'Translate what you choose'
and save the changes. 3. Switch the translation method back to
'Translate everything'
and save again. Upon saving, a window will appear asking what to do with the existing content. Here, you can start the automatic translation for it.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is trying to translate the header menu and link the categories to the translated language pages in French. They are unsure if they need to include a string of letters and the '&' sign, which appears when translating accented French characters, in the string translation box for the header menu. Solution: We updated the slug translation in the WPML-> Settings-> Taxonomy Translation section from "catégories-produits" to "categorie-produit". We recommend the client to edit the translated menu, add the translated URLs, save the translated menu, and clear the site's cache to see the changes on the front end. For further assistance, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists or the solution provided here is not applicable, we highly recommend opening a new support ticket at WPML support forum.
