Problem: The client is trying to correct the link on the menu logo for the original language (PT) and the English version on their site, but the logo is linking to the French version instead. They attempted to change it through DIVI Builder. Solution: 1. We suggested checking if the URL could be located when translating the Divi Header Template with the WPML Translation Editor. This involves going to WPML > Translation Management > Dashboard, setting the post type filter to "Header Templates", creating a job for the template, accessing the job at WPML > Translations, and using the text search field to type "http". 2. We identified that there was a specific header template for the homepage which was not yet translated and was using an incorrect logo image link. We set it to use the dynamic link "Homepage link" to solve the issue. 3. We also noted that if the issue with saving the original header template persists even after disabling WPML, it might be a Divi issue, not related to WPML. In such a case, consulting the Divi Support Team is recommended.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to update the Footer on the translated pages of your website. Despite following the provided instructions and changing the layout, the changes are not reflecting on the translated pages. Solution: We discovered that there was an issue with a layout named 'footer-02' which needed an update for the translation to work correctly. We recommend checking and updating this specific layout. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
Problem: The client was expecting that after updating content on the home page in Portuguese, the corresponding pages in English and French would also update automatically, but this did not happen. The client found the process non-intuitive and ended up with mixed language content.
Solution: We recommend that after making changes to the content in the default language, you should use the translation icons or send the content for automatic translation to update the translations. Managing translations and updates is more straightforward with the use of automatic translation. For detailed guidance on how to use automatic translation, please refer to our guide: https://wpml.org/documentation/automatic-translation/.
If you need further assistance with any specific issue on your site or with the configuration, please do not hesitate to contact us for more help.
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, we encourage you to open a new support ticket: https://wpml.org/forums/forum/english-support/.
