Hi, I’m having some trouble updating the Footer on the translated pages I’ve cha

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to update the Footer on the translated pages of your website. Despite following the provided instructions and changing the layout, the changes are not reflecting on the translated pages.
Solution:
We discovered that there was an issue with a layout named 'footer-02' which needed an update for the translation to work correctly. We recommend checking and updating this specific layout.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.

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Tagged: Exception

This topic contains 14 replies, has 2 voices.

Last updated by Christopher Amirian 1 year, 1 month ago.

Assisted by: Christopher Amirian.

Author	Posts
May 3, 2024 at 4:38 pm #15592197
cristinaL-7	Tell us what you are trying to do? Hi, I’m having some trouble updating the Footer on the translated pages I’ve changed the layout and follow your instructions but it is not showing the changes Is there any documentation that you are following? hidden link Is there a similar example that we can see? hidden link and compare footer with hidden link On the english version hidden link assumed the layout changes, but not the text tranlation... What is the link to your site? hidden link
May 5, 2024 at 7:32 am #15594016
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, Please make a small change on the footer, for example, add a space in one of the texts and save the result. After that follow the steps mentioned below: https://wpml.org/documentation/theme-compatibility/divi-builder/#how-to If the issue persists, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website. It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore. Make sure you set the next reply as private. Also, tell us the name of the layout you used for the footer. Thanks.
May 8, 2024 at 10:09 am #15605329
cristinaL-7	Hello, Stil... nothing happened. I have the Footer pending for review, but I’m not able to get to the review page… How do I send you the information on a private message? Thank you, Cristina PS: I was able now to get to review it, but it is still the old page showing. Do I need to remove cash?
May 8, 2024 at 4:38 pm #15607339
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, Yes please try to purge cache and see the result. There will a checkbox below the reply bix that you can check to make sure the next reply is private and you can submit the login information. Thanks.
May 11, 2024 at 5:19 pm #15617139
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, Sorry for the late reply, I tried to login to the website but I get the attached error. I wonder if the login information given is correct or there is any sort of security measure preventing me logging in? Please set the next reply as private if you want to provide updated information. thank you.
May 12, 2024 at 9:36 am #15617572
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, Thank you very much. I tried to Add the GENERAL-FOOTER layout to translate in translation management and went to WPML > Translations menu and I see that there is an error and the page is not showing at all and that might be the cause of the layout issue. I am not sure but it is worth the check. I'd appreciate it if you could update the DIVI theme to version 4.25.1. That should fix the empty translations menu issue. Please inform me in the next reply and I will continue the investigation. Thank you.
May 12, 2024 at 12:50 pm #15617785
cristinaL-7	Hello, I don’t believe the update is the problem, as I usually have all updated. It is updated, if you can continue, I appreciate. Thank you
May 14, 2024 at 2:56 pm #15626168
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, Thank you. I did try a few methods and all comes to the fact that I need to have access to WPML > Translations menu which currently is not working. I want to be able to do troubleshooting which means it is not possible on a live website. I'd appreciate it if you could provide login information of a website copy so I can work on? You can set the next reply as private to provide the login info. What I plan to do on the website copy: - Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes". - Go to "WordPress Dashboard > Plugins" and deactivate all plugins except WPML and its add-ons. - Check if I can still recreate the issue. Thanks.
May 15, 2024 at 2:46 pm #15631166
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi Cristina, Thank you for the login information. Would you please check? I did not do anything but it seems your staging version works ok. So the best way is to check what is the difference between the to installation to find the culprit. Thanks.
May 15, 2024 at 6:32 pm #15632037
cristinaL-7	I’m sorry. That was a really old version before I did the footer changes. I just did a new one. Can you check please on this one? Thank you hidden link
May 18, 2024 at 11:02 am #15641729
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, Thanks, I checked and could not find the reason why this is happening. I wonder what was the change done between the working version and this version of the website? Meanwhile I asked the second tier support to see if they have any clues why the translations page does not show to be able to complete the translation of the Divi footer. Thanks.
May 20, 2024 at 2:06 pm #15646290
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, Thank you for your patience for now we have fixed the WPML > translations menu issue. You can fix that on your live website too: - IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website. - Go to WordPress Dashboard > Pages - From the top admin language bar select ALL LANGUAGES - At the top of the page list, select the Trash filter. - It contains to items. - Select them and click the Restore button to restore them. - Now if you go to WordPress Dashboard > Translations you will see the list without any issues I am still not succeeded on translating the English version of the Footer. Most probably the same sort of issue happened that something is deleted along the way. Would you please test by by creating a copy of the footer in pt-pt language and set it as the main footer and translate it from scratch? See if it works that way.
May 20, 2024 at 5:49 pm #15647036
cristinaL-7	Hi, You mean you fi it on the staging that I’ve created? Because I can’t see any difference… Can you check, please?
May 21, 2024 at 1:36 pm #15651014
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, The issue of a blank page in the WordPress Dashboard > WPML > Translations page is fixed in the staging website by restoring those trashed pages. We do not have access to the live website at the moment. That was the first step to be bale to see the translation in the first place. Now we are investigating why the English version of the footer is not showing translated in the front end of the website. Just to make sure I understand, you do not reference any other Footer template ID manually inside the Global Footer content correct? Thanks.
May 22, 2024 at 8:47 am #15656440
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, The second-tier support found the problem cause. There was a reference to a layout with the name of footer-02 which needed the update for translation to work correctly. I explained the details here: hidden link Please inform us the result. Thanks.