Problem: The client reported that a Google technician in Lisbon was unable to access their site without using a VPN to connect from Spain, and inquired if this could be due to a WPML setting. Solution: We suggested that the client should try the following steps to troubleshoot the issue: 1. Disable WPML and any active WPML add-ons on the site. 2. Check if the issue persists after WPML is disabled. We also mentioned that we have not encountered such an issue before and it is unlikely to be caused by our plugins. If the client finds that the problem is still occurring after following these steps, or if this solution does not seem relevant, we recommend opening a new support ticket with us for further assistance.
Problem: The client needed to translate a contact URL that was added as a theme option. Solution: We recommended the following steps: 1. Navigate to WPML->String Translations. 2. At the bottom of the String Translation table, click on “Translate texts in admin screens”. 3. Search for the strings there. 4. If found, select it and click on “Add to string translation”. 5. Click on “Return to String Translations”. 6. Proceed to translate the URL.
After following these steps, we successfully translated the URL to English.
