Problem: You need to restrict admins and editors to a specific language in WPML, but cannot find a built-in solution. Solution: While WPML does not provide a direct feature for this, you can achieve it by using user roles and capabilities. We recommend using a role management plugin like Members or User Role Editor. Here’s how you can set it up: 1. Install a role management plugin. 2. Create custom roles and define capabilities that restrict access to specific languages. 3. Assign these roles to your admins and editors. This setup requires custom work, which is outside our standard support scope, but we hope this guidance helps you move forward.
If this solution does not apply to your case, or if it becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client was experiencing a 404 error when trying to access a translated post on a website using a toolset plugin with a custom post type. Despite trying to save the permalinks in the settings, the issue persisted. Solution: We discovered that the issue was due to incorrect slug settings in the 'WPML settings' page, which added an extra '/he/' to the URL. We recommended the client to remove this erroneous part from the URL settings. After making this adjustment, the website began to function normally.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem:
The client was trying to register WPML on this site but saw an "Invalid site key for the current site." error.
Solution:
Please make sure your current site URL and registered site URL are the same e.g. with www or without www.
You should be able to register it by following the below steps:
1. Go to Plugins >> Add new > Commercial tab and click the ‘Unregister WPML from this site’ link if that link exists.
2. Then please click the ‘Register WPML’ link.
3. Click the ‘Get a key for this site’ link.
4. It will generate the Key for your site.
5. Copy the key and paste it back to the input box and press the Register button.
If still an issue persists, please delete the existing key and create a new one by following the below steps:
1. Please login to your WPML account >> Go to the Sites page.
2. Delete the existing site key.
3. Create a new subscription key for your site.
4. Visit the Site Dashboard and go to Plugins >> Add New >> Commercial tab.
5. Click on the “Unregister WPML from this site” button.
6. Register with the new site key and refresh the page.
