Problem: The client wants to add a third language, Italian, to their multilingual website and is looking for a way to export the website's existing translations into an Excel or CSV file for easy translation, and then import them back into WPML. Solution: We recommend using the WP All Export and WP All Import plugins. First, export all content from the default language and any existing translations. Then, edit the CSV to include a new column for the unique identifier, which is crucial for WPML to connect translations correctly. After editing, delete the original content from the site and re-import the CSV files, starting with the default language and followed by other translations. Ensure to import them as new items to avoid overwriting existing data. For detailed steps on exporting and importing multilingual content, refer to our documentation:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
Problem: You are trying to translate the WooCommerce 'View Cart' page on your site, but the translated page does not appear, and the language URL for the Estonian version does not exist.
Next, ensure that the page title is translated into Estonian, keeping the WooCommerce shortcode the same. This change alone might allow the cart page to be accessed in Estonian.
If these steps do not resolve your issue, the solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing issues with their media library becoming enormous due to duplicated media entries created by WPML. They are seeking solutions to prevent future duplications and to remove existing duplicated media. Solution: 1. To address the issue of duplicated media, we recommend temporarily disabling the WPML Media Translation plugin. This action has helped reduce the number of duplicated thumbnails from 2000 to around 500. 2. After managing the existing duplicates, reinstall the WPML Media Translation plugin to see if the issue of duplication recurs. This step will help in identifying whether the plugin is the cause of the problem. 3. It's important to understand that WPML creates additional database entries for images in the second language, which are necessary for the images to function correctly in both languages. These entries appear as duplicates in the media library but do not represent actual duplicated files. 4. For further technical details or if the problem persists, please check our documentation on managing media with WPML here: WPML Media Translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Also, please visit our known issues page to check for related problems and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can always contact us through our support forum here: WPML Support Forum.
