Problem: If you're experiencing issues where your sitemaps are not working correctly on different language domains, such as receiving a 404 error when accessing the sitemap for a translated version of your site, this might be due to the taxonomy settings. Solution: We recommend checking if the taxonomy for your models is set to be displayed as translated. It's important to ensure that these taxonomies are not only set to be displayed as translated but are actually translated. You can do this by selecting one of the models and translating it to see if this resolves the issue.
If this solution does not apply to your case, or if it seems outdated, please do not hesitate to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can always contact us through the WPML support forum.
Problem: You are experiencing discrepancies in product display and WooCommerce behavior across different language versions of your website. Specifically, issues include inconsistent product visibility in different language versions and the 'Hide out of stock items from the catalog' setting not working consistently. Solution: To ensure product visibility is consistent across all translations, check that the taxonomy product_visibility is set to Not translatable under WPML → Settings → Taxonomies Translation. This setting should sync product visibility automatically across all translations. If discrepancies persist, navigate to
and use the 'Fix incorrect or missing translation links for product variations' option to re-link everything properly.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems continue, please open a new support ticket.
Problem: You are trying to translate a timetable created with the Timetable Responsive Schedule For WordPress plugin using WPML. While you have successfully translated Events, you are facing issues with translating Timetable columns and event hours. The translations for Timetable columns disappear after saving, and event hours do not appear as strings in String Translation, preventing you from having separate event hours with texts in different languages. Solution: 1. The Timetable Responsive Schedule For WordPress plugin is not listed as compatible with WPML. We recommend contacting the plugin authors to confirm if their plugin supports WPML and to request steps for proper translation. 2. Ensure all WPML plugins are up-to-date by creating a full site backup and then updating your plugins. You can update WPML plugins via Plugins -> Add new -> Commercial tab -> Click on the button to get the most recent updates.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are encountering a PHP warning related to the WPML plugin, specifically an 'Undefined array key "REQUEST_METHOD"' error. This issue occurs in non-browser contexts such as WP-CLI commands, scheduled cron jobs, or when custom code triggers certain WPML functions outside of a normal page load. Solution: To address this issue temporarily, you can modify your custom code to set the 'REQUEST_METHOD' in the $_SERVER superglobal before WPML functions are called. Here is how you can do it:
<?php<br />$_SERVER['REQUEST_METHOD'] = 'GET';<br /><br />// ... rest of the script.
We have already reported this issue to our developers, and a fix will be included in future versions of the plugin.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was experiencing an infinite loading issue in the WPML Translation Management dashboard, accompanied by console errors indicating a 'Request failed with status code 500'. Despite disabling all non-WPML plugins and changing themes, the issue persisted. Solution: We initially suspected a conflict with a third-party plugin and recommended disabling all plugins except those related to WPML and switching to a default WordPress theme. However, the actual resolution involved addressing a missing secondary language on the website. We added English back as a secondary language, which resolved the infinite loading issue. If you're experiencing similar issues, we recommend checking for any missing languages in your WPML settings and ensuring all intended languages are properly configured.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to configure different domains for each language on your site using WPML, but encounter a 'not valid' error when saving the settings. The domains include thermex.ee for Estonian, thermexlt.lt for Lithuanian, and ru.thermex.lv for Russian, all pointing to the same IP as the main site. Solution: 1. Check if the error is a false positive by unchecking the validate checkbox and saving the settings. If your site functions correctly afterwards, the error may not be significant. 2. Ensure there are no static constants for WP_SITEURL or WP_HOME in your wp-config.php file, as these could interfere with validation when using different domains for each language. 3. Verify that there are no separate websites running on the additional domains. All domains should display the main website when WPML is disabled. If this is not the case, it might be a misconfiguration in your DNS settings. 4. Once your domain configuration is correct and all domains display the default language version of your site without WPML, you can re-enable WPML. If issues persist, contact us for further assistance.
If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket.
Problem: The client needs to add German translations for over 1,000 existing product categories on their multilingual website, which are already translated into four languages. They attempted to import the German categories as translations of the Latvian terms using WP All Import, but the translations were not linked correctly. Solution: We recommend following the specific workflow outlined in our guide for importing multilingual content. Ensure that you use the WPML Export and Import add-on and adhere to the process described to correctly link the imported categories to the existing translations. You can find the guide here: Importing Multilingual Content. If this method does not resolve the issue, another approach involves exporting all language data, ensuring the CSV file aligns with our documentation, and then re-importing each language. This should allow WPML to correctly connect the default language and its translations. Alternatively, for manual assignment of a large number of categories, consider developing a custom code solution. Use our hook wpml_set_element_language_details to connect the German categories as translations of the default language.
If these solutions do not apply to your case, or if they seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: The client is experiencing an issue where the language parameter is being added to the .htaccess file on multiple sites using WPML, causing the website to become unusable. The altered .htaccess file includes a language base such as /en/, /ru/, or /lt/ which disrupts the site's functionality. Solution: If you're encountering this issue, we recommend following the workaround provided in the WPML documentation. Please visit the following link for a detailed guide and explanation of the root cause: https://wpml.org/faq/why-is-htaccess-getting-overwritten-with-the-language-folder-on-my-wpml-website/.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance.
Problem: You are experiencing issues with redirects on your multilingual site, where users and Google bots are redirected to the incorrect language domain when visiting old URLs with language parameters. This problem arises after moving each language to a separate domain. Solution: Our investigation confirmed that WPML does not trigger redirects between languages when 'display as translated' mode is used. Instead, the same product is displayed on all language URLs without altering the slug or structure. We recommend implementing custom redirection rules in your redirection plugin or .htaccess. For example:
This approach depends on how your server handles redirects and the availability of target slugs. Additionally, check any server-level rewrites or caching layers that might enforce canonical redirects. If further customization is needed, consider contacting one of our certified partners: https://wpml.org/contractors/
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance.
Problem: You need to configure WPML to use a different domain for the French language while keeping other languages under the existing domain. However, when trying to save the settings, the 'Auto sign-in and sign-out users from all domains' feature keeps spinning and does not complete. Solution: We have identified that the issue arises because you are trying to mix different URL formats for different languages, which is not supported by WPML. Specifically, you cannot use both 'Languages in directories' and 'A Different Domain per Language' simultaneously. To resolve this, you should choose one URL format for all languages. If you decide to use different domains for each language, ensure that all languages are set up in this manner without mixing with directory-based URLs.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is trying to register WPML on their site but encounters a connection error stating 'Unable to get data from service. Detailed error: cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received.'
Solution:
If you're experiencing this issue, it might be due to a temporary problem blocking the connection to our servers. We recommend trying the workaround suggested in a similar case. Please ensure to back up your site before proceeding. You can find the detailed steps here: WPML support forum post.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
