Documentation request

Problem:
Si estás intentando traducir el metatítulo y la metadescripción de una página en tu sitio web y no logras encontrar cómo hacerlo, es posible que estés tratando con un 'archive' en WordPress, que son páginas no editables reservadas para mostrar contenidos de un tipo específico.
Solution:
1. Asegúrate de que todos los plugins y temas estén actualizados. Puedes verificar esto en https://vrfp.es/wp-admin/update-core.php.
2. Si la página es un 'archive', como en el caso de https://vrfp.es/simuladores/, la información de metatítulo y metadescripción no se puede editar directamente en WordPress. En este caso, debes buscar la meta información en WPML -> Traducción de cadenas. Para más detalles sobre cómo hacerlo, sigue los pasos en esta guía: Traducción de cadenas.
3. Si la información se guarda en campos personalizados, configúralos como traducibles siguiendo los pasos en esta otra guía: Traducir campos personalizados.

Si esta solución no resuelve tu problema o parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más ayuda, visita nuestro foro de soporte.

Problema:
Il cliente ha clonato il sito miosito.com sul sottodominio staging.miosito.com e ha dubbi sulla logica di WPML riguardo al sito di staging, in particolare sulla registrazione e sulla condivisione dei crediti di traduzione tra i siti.
Soluzione:
Abbiamo chiarito che ogni sito, sia esso live o di staging, deve avere una propria chiave di licenza per poter condividere i crediti di traduzione. La chiave di licenza va inserita in Plugin > Aggiungi nuovo > Commerciale. Le licenze di WPML sono associate al dominio, quindi cambiando il dominio la chiave potrebbe risultare non valida. Tuttavia, WPML continuerà a funzionare ma alcune funzionalità saranno limitate. Abbiamo suggerito di registrare due licenze separate per i siti di produzione e di staging e di configurare le chiavi di licenza nel file wp-config come spiegato qui.

Se questa soluzione non risolve il tuo problema o sembra non essere più attuale, ti invitiamo a verificare i problemi noti e a confermare che hai installato le versioni più recenti dei temi e dei plugin. Se necessario, apri un nuovo ticket di supporto.

Problem:
The client needed to serve the same English content under specific country-based URLs for the UK and AU markets without translating the content, while preserving WPML compatibility. They faced issues with using 'uk' as a language code in WPML, which is reserved for Ukrainian, and encountered a 'Too Many Redirects' error when duplicating products.
Solution:
We advised the client that duplicating the content for UK and AU markets is the best approach. For duplicating content without translation, we recommended following the guide on displaying untranslated content in secondary languages, available here: https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/. Additionally, since 'uk' is reserved for Ukrainian, we suggested adding Ukrainian as a language to use 'UK' in the URL and then manually translating or duplicating the content. The issue of 'Too Many Redirects' was addressed in a separate ticket.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at our support forum.

Problem:
The client is trying to translate the logo on their site using WPML, but the translated logo does not appear correctly on larger screens, although it works for the footer and mobile versions.
Solution:
We recommend checking if all logo image types (desktop, mobile, retina, etc.) have been translated. Here are the steps to ensure all logo translations are applied:
1. Navigate to WPML >> String Translation page.
2. Click on the "Not seeing strings that you are looking for?" section and select the "Admin texts translation" link.
3. Search for the logo image URL and ID and enable its translation.
4. Return to the WPML >> String Translation page and add the translation for the logo.
For more detailed instructions, please visit: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#register-admin-and-setting-strings-for-translation
If the problem persists, we suggest providing temporary access to your site for further assistance. Ensure to back up your database and website before making changes.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket at WPML support forum.