Problem: The client is experiencing issues with updating WPML plugins such as WPML Multilingual CMS, WPML SEO, and WPML String Translation. The updates either fail or the process crashes. Solution: 1. We recommend removing the existing sitekey and then updating the plugin. This might require re-registering the plugin with a new sitekey. 2. If the issue persists, try deleting the existing key and create a new one to see if this resolves the problem.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket.
Problem: The client is experiencing an issue where a plugin is incorrectly translating documents on a multilingual site managed by WPML. The English page displays 145 documents in both English and French, but the French page does not display any documents due to a translation conflict. Solution: We do not have a specific setting in WPML to prevent the translation of these documents. Instead, we have set up a sandbox environment for the client to reproduce the issue with the same plugin configuration. This step is crucial to determine if the problem can be confirmed as a bug. If the issue is reproducible, we will involve our compatibility team and possibly the plugin authors to investigate and address the issue. The sandbox can be accessed here: https://grey-synthesizer.sandbox.otgs.work/?auto=NrvRBvvYq5uIvwEWFwk4XzjO3UH1VquU.
Please note that if this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket for further assistance at WPML support forum.
Problem: The client needed to translate the GDPR cookie consent text into French on their French page, but was unable to do so. Solution: We located the strings for the CookieYes plugin in the admin strings section and moved them to Strings Translation. We then translated these strings into French. We also informed the client that the CookieYes plugin is officially compatible with WPML, which can be confirmed here: https://wpml.org/plugin/cookie-law-info/. For an easier method of adding the cookie banner in other languages, we recommended using the premium version of the plugin. More information can be found in the plugin's documentation here:
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was facing an issue with string translations not working on the front end in the Brooklyn theme, even though they were added in WPML -> Strings Translation. Solution: We resolved the issue by adding specific XML configuration in WPML -> Settings -> Custom XML Configuration. Here is the XML code you should add:
After adding this XML, you should also translate the strings in WPML -> Strings Translation. This solution is specific to the Brooklyn theme and has been escalated to our compatibility team for further investigation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
