Problem: The client is experiencing issues with updating WPML plugins such as WPML Multilingual CMS, WPML SEO, and WPML String Translation. The updates either fail or the process crashes. Solution: 1. We recommend removing the existing sitekey and then updating the plugin. This might require re-registering the plugin with a new sitekey. 2. If the issue persists, try deleting the existing key and create a new one to see if this resolves the problem.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket.
Problem: The client needed to translate the GDPR cookie consent text into French on their French page, but was unable to do so. Solution: We located the strings for the CookieYes plugin in the admin strings section and moved them to Strings Translation. We then translated these strings into French. We also informed the client that the CookieYes plugin is officially compatible with WPML, which can be confirmed here: https://wpml.org/plugin/cookie-law-info/. For an easier method of adding the cookie banner in other languages, we recommended using the premium version of the plugin. More information can be found in the plugin's documentation here:
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was facing an issue with string translations not working on the front end in the Brooklyn theme, even though they were added in WPML -> Strings Translation. Solution: We resolved the issue by adding specific XML configuration in WPML -> Settings -> Custom XML Configuration. Here is the XML code you should add:
After adding this XML, you should also translate the strings in WPML -> Strings Translation. This solution is specific to the Brooklyn theme and has been escalated to our compatibility team for further investigation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
