Problem: The client experienced an issue with PayPal during checkout in the UK store of their WPML-configured multistore setup. The error displayed was related to currency mismatch, expecting GBP but receiving USD instead. Solution: We recommend updating your WPML, String Translation, and WCML plugins to the latest versions. After updating, deactivate and reactivate these plugins to clear any plugin cache. Also, clear your browser cache. This approach resolved the issue in a staging environment, ensuring that the prices and currency displayed correctly according to the site's multicurrency settings and were reflected accurately in the PayPal popup.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client is unable to translate their menu into different English variants such as en-au and en-gb. Solution: If you're experiencing this issue, we recommend following the steps outlined in our guide on translating menus with WPML. You can find the guide here: Translating Menus.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum at WPML Support Forum.
Problem: The client is experiencing an issue where product reviews are not translated across different country versions of their site, such as Australia and the UK, despite having the default setting enabled that shows the flag of each country. Solution: If you're experiencing this issue, we recommend checking if you are using the WooCommerce default feature for product reviews or a third-party solution. You can follow the tutorial on translating and displaying product reviews here: Translating and Displaying Product Reviews. To ensure reviews appear in all languages, enable the option 'show product reviews in all languages by default' found under WooCommerce → WooCommerce Multilingual → Settings → Product reviews. Afterwards, you can translate the reviews by navigating to WPML -> String Translation and searching for the reviews.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
