Problem: The client moved their site from ledstore.fi to wp.ledstore.fi and is experiencing an issue where 190000 credits are not showing up in the backend after the site migration. Solution: We recommend the following steps to resolve the issue: 1. Log in to your WPML.org account and go to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key by pressing the little trash icon, which will return the assigned credits to your WPML.org account. More details can be found here: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org 3. Log in to your site and navigate to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link, which will generate a new key for your site. You can also assign the credits using that popup. 6. Copy the key, paste it back into the input box, and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where a new user, added as a translator and translation manager in WPML, receives a "no privileges" error when trying to review translations from Finnish to Swedish and English to Swedish. Solution: 1. We tested by creating a new user and found that changing the WPML > Languages > Language URL format to 'Different languages in directories' resolved the issue. 2. We suggested the client log in to the secondary domain corresponding to the language they wish to review. For example: - To review English, log in at https://ledstore.pro/blog/wp-login.php - For Swedish, use https://led-store.se/blog/wp-login.php 3. If this solution does not seem relevant or does not resolve the issue, please open a new support ticket with us for further assistance.
