Problem: You are unable to register your site with WPML because the site key is not matching. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key. 3. Log in to your site and go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. 6. It will generate a new key for your site. 7. Copy the new key, paste it into the input box, and press the Register button.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are unable to save a new or update an existing post in WordPress when it includes emojis, receiving an error message: 'Updating failed.'
Solution: This issue might be due to a known bug in WordPress that affects saving strings with emojis when using WPML. To resolve this, follow these steps: 1. Ensure you have a complete backup of your database. 2. Check the collation of the columns in the
wp_icl_strings
table in your database. All columns should have the same collation, preferably
utf8mb4
. 3. If you're not comfortable making these changes, contact your hosting provider or developer for assistance.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. Additionally, check the related known issues and ensure you have the latest versions of themes and plugins installed. For further assistance, please visit our support forum.
Problem: The client is migrating their English content to a new domain and wants to display different logos for different language versions. Despite adding the English logo via Media Translation, it does not appear on the new English site, and changes affect both language versions. Solution: We recommended checking if the site's header was created using a template or a visual builder. The solution involved finding the URL of the logo in the admin texts section by following the steps in our guide on Finding Strings that Don’t Appear on the String Translation Page. After locating the URL, translating it to the English logo URL resolved the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client has a travel blog in Dutch and uses WPML to translate articles into English on the same site. They are considering creating a new website exclusively for the English content and are inquiring whether the WPML Export and Import function can be used to write an article in Dutch on one site and then create a translation to be shown on a new .com website. Solution: We explained that the WPML Export and Import add-on is designed for importing or exporting content between WordPress sites. However, WPML is intended to work within a single WordPress installation. If the client wishes to use custom domains for different languages, they can do so without needing separate WordPress installations. We provided documentation on how to use WPML with different domains per language:
If this solution is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
