paulinaA-5

Problem:
El cliente experimentó problemas con los campos de sus formularios de contacto en inglés después de modificar el correo de destinatario. Los formularios se mostraban incorrectamente en varias páginas.
Solution:
1. Creamos una copia de seguridad del sitio completo.
2. Actualizamos los plugins de WPML a la última versión desde Plugins -> Añadir nuevo -> Pestaña 'Comercial' -> Buscar actualizaciones.
3. Editamos el formulario en español, realizando un pequeño cambio en el contenido, como añadir un punto final.
4. Guardamos los cambios y actualizamos la traducción.
5. Verificamos que el formulario en inglés es la traducción correcta del formulario en español.
6. En caso de dudas adicionales, proporcionamos un video explicativo y documentación relacionada sobre el uso de Contact Form 7 con WPML, que puedes encontrar aquí: https://wpml.org/documentation/related-projects/using-contact-form-7-with-wpml/

Si esta solución no resuelve tu problema o parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.

Problem:
The client was unable to display translations on their website after switching languages using the language flags. They also had difficulty translating custom text within a plugin used for online reservations.

Solution:
Step 1: We advised the client to activate the String Translation plugin, make a small change on the default page, and update the changes to ensure translations appear correctly.

Step 2: For translating the form text from the 'Motopress Appointment Booking' plugin, we instructed the client to:
- Go to 'WPML > Theme and Plugins localization'
- Select the 'Appointment Booking' plugin and click on the Scan button to register strings for translation
- After scanning, navigate to 'WPML > String Translation'
- Search for the text and add translations by clicking the '+' icon under the respective language flag

If the text was not found or did not appear translated, we suggested following the guide on translating admin and settings strings: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#translate-admin-and-settings-strings

Step 3: For manually added text within the plugin, we recommended ensuring that the text is enclosed within the 'gettext' function with the correct text domain, as outlined here: https://wpml.org/documentation/support/translating-the-theme-you-created/#understanding-gettext-and-text-domains

Step 4: We discovered that the translation settings for the 'Service' and 'Shortcode' post types and their fields were set to 'Not Translatable'. After adjusting these settings, the form displayed correctly in the translated form.

We recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the solution provided is outdated or not applicable to your case, please open a new support ticket: https://wpml.org/forums/forum/english-support/