Problem: If you're experiencing issues with gallery images not updating in translated versions of products when performing bulk status changes from draft to publish, despite having the 'gallery_sync' custom field set to 'translate'. Solution: We recommend changing the setting of the 'gallery_sync' custom field to 'copy' instead of 'translate'. This should ensure that any new attachments are automatically copied rather than needing translation. If this does not resolve the issue, you might need to resynchronize media files. You can do this by navigating to WPML > Support > Troubleshooting, selecting Media, and clicking on 'synchronize taxonomies'. Additionally, you can use the Media Sync option under WPML > Settings to copy all your media to the other language at once. This process might take some time if you have thousands of media files. Furthermore, ensure that the '_product_image_gallery' custom field is also set to 'copy' in the WPML settings. After making these changes, re-save the translation.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client is working on the site and is facing an issue where the 'additional information' Elementor WooCommerce widget does not appear on the English version of the product page. Despite having WooCommerce Multilingual & Multicurrency installed, the attributes were not automatically copied, and translating them one by one is tedious. Solution: We recommended translating all attributes at once by assigning all attributes to a test product and then translating that product. This method is detailed here: https://wpml.org/fr/faq/how-to-translate-all-taxonomy-terms-at-once/ If translating all products is not feasible, ensure that the attributes are set to be translatable in WPML > Settings. If issues persist, we suggested accessing the site's wp-admin and FTP for further investigation. Ultimately, all attributes were translated, and for any remaining untranslated attributes, they can be manually translated via WPML > Taxonomy translation.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problème : Vous avez un widget Elementor 'icon list' avec des liens vers vos catégories sur votre site, mais en version traduite, les liens restent ceux de la version originale (FR) et ne correspondent pas aux liens traduits. Solution : Nous avons traduit votre pied de page, y compris les liens. Il est important de noter que WPML ne peut traduire que les liens dynamiques automatiquement. Si vous éditez la liste des icônes, vous pouvez utiliser cette base de données Icône : https://prnt.sc/YmIq7K4tNjuJ Cette icône vous permet de lier n'importe quelle page/poste dynamiquement, permettant ainsi à WPML de traduire le lien automatiquement. Dans votre cas, nous avons traduit les liens manuellement en utilisant la barre de recherche dans l'éditeur de traduction comme indiqué ici : https://prnt.sc/b8Rg2KdnsLXf
Si cette solution ne résout pas votre problème ou semble obsolète, nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
