Problem: You are trying to use the Advanced Translation Editor (ATE) in WPML for translating pages, but when you attempt to edit translations or create new ones, it opens the regular WordPress editor instead of the ATE. Solution: We found that the issue might be specific to certain pages, such as your Contact page, which was set to use the regular WordPress editor. To resolve this, you can switch the editor for these pages to the WPML Translation Editor. Here’s how you can do it: 1. Open the page in question within the WordPress dashboard. 2. Look for the option to change the editor type to WPML Translation Editor. 3. Apply this change to any other pages where you face the same issue.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client is experiencing issues with hyperlinks not being translated despite following the guide on translating links with the Advanced Translation Editor. They are using WP Bakery version 7.0 and the Uncode theme, and provided an XML configuration that should enable the translation of links. Solution: 1. We confirmed that the client's XML configuration is correct. 2. We advised the client to slightly modify the original page, save it, and then re-save the translation to ensure the config is applied. 3. If the links on other pages are still not translating, we recommended following the steps in our article on translating links with the Advanced Translation Editor. 4. We also suggested updating the WPML plugin to the latest version (4.6.8) and its add-ons for the latest bug fixes and improvements. Instructions for updating can be found at WPML update instructions. 5. We reminded the client to back up their database before proceeding with the update.
