Problem:
Customer was experiencing unauthorized use of the WPML account for translating other websites, possibly by a freelancer they previously worked with, and noticing a loss of translation credits.
Solution:
Firstly, we recommend changing all passwords and access details that you may have shared with the freelancer to prevent further unauthorized access. We have taken steps to resolve the issue by removing the unauthorized sites from your Automatic Translation Editor (ATE) account and restoring the translation credits that were used without your permission.
To ensure that the freelancer cannot misuse your WPML key again, as long as they do not have access to your site's wp-admin, they won't be able to connect new sites or use your credits. We've also updated the migration code, so the old one is no longer valid.
To check for other sites that might be sharing your credits, you can:
1. Go to WPML → Translation Management on your site (e.g., ginsiders.com).
2. Click the Tools tab.
3. Expand the Connected Sites section to view any connected sites.
For more information, please visit: Automatic Translation Subscription for Multiple Sites.
If you find that the solution provided is not applicable or outdated, or if you encounter further issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need additional assistance, please do not hesitate to open a new support ticket in the WPML support forum.
