Problem: After updating WordPress to version 6.7 and ensuring all themes and plugins, including WPML, are up to date, the back office still displays a mix of English and French. Solution: We recommend checking the WPML settings specifically related to theme localization. We found that disabling the option 'Charger automatiquement le fichier .mo du thème à l’aide de 'load_textdomain'' resolved the issue of mixed languages in the back office. You can find this setting under the WPML > Theme Localization section of your WordPress admin.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: Customer was experiencing unauthorized use of the WPML account for translating other websites, possibly by a freelancer they previously worked with, and noticing a loss of translation credits.
Solution: Firstly, we recommend changing all passwords and access details that you may have shared with the freelancer to prevent further unauthorized access. We have taken steps to resolve the issue by removing the unauthorized sites from your Automatic Translation Editor (ATE) account and restoring the translation credits that were used without your permission.
To ensure that the freelancer cannot misuse your WPML key again, as long as they do not have access to your site's wp-admin, they won't be able to connect new sites or use your credits. We've also updated the migration code, so the old one is no longer valid.
To check for other sites that might be sharing your credits, you can: 1. Go to WPML → Translation Management on your site (e.g., ginsiders.com). 2. Click the Tools tab. 3. Expand the Connected Sites section to view any connected sites.
If you find that the solution provided is not applicable or outdated, or if you encounter further issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need additional assistance, please do not hesitate to open a new support ticket in the WPML support forum.
Problem: The client is experiencing unauthorized use of their account and is concerned that someone may have access to their WPML key, resulting in charges for services on another website. Solution: We assured the client that unauthorized access to their website cannot be obtained through the WPML key. We recommended checking if the unauthorized user is listed as a WordPress user and removing them following this documentation: How to Add and Remove WordPress Users. Additionally, we advised ensuring that the user is not listed as a translator in WPML and provided steps to remove them if they are, using this guide: How to Set Up Local Translators and Language Pairs. We also suggested the following steps: 1. Navigate to WPML -> Support -> Troubleshooting. 2. Click on 'Synchronize translators and translation managers with ATE'. This action should remove the unauthorized email from the translator list. If this solution does not seem relevant or if the problem persists, please open a new support ticket with us.
