Problem: The client reported that the 'Send Message' button on their contact page was not displaying the translation on the front-end, despite the translations being present in the advanced translation editor for German and French. Solution: We identified that the form was created with the Spectra plugin and informed the client that this is a known issue. We provided a workaround, which can be found in our errata page: WPML translation issue with Spectra form submit button. We advised the client to follow the instructions provided in the errata and to let us know if the solution helped.
Please note that the solution provided might be outdated or not applicable to your case. If the workaround does not resolve your issue, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket with us.
Problem: The client was unable to find links to translate in the email received and had issues with the 'Translate' buttons in the Translation Queue, which did not change to 'Edit' after confirming the translation. The client was also unsure about the function of the 'Resign' button. Solution: We recommended the client to cancel the problematic translation jobs in WPML > Translation Management > Jobs tab. Then, reassign the pages to a translator and send them to translation again. If the client clicks on 'Resign the job' on the WPML > Translations page, it will cancel the job, similar to the action in the Jobs tab. The client can resend a page to translation from WPML > Translation Management, or edit the page and click on the translation icon to translate it. We provided a link to our documentation for further guidance: https://wpml.org/documentation/translating-your-contents/#how-to-cancel-translation-jobs.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket for personalized assistance.
Problem: The client needed assistance in identifying the correct Custom Field description to manage translations in the WPML > Settings > Custom Fields Translation area. Solution: 1. We recommend setting the custom field preference to "Copy Once" in WPML > Settings > Custom Fields Translation, then manually translating the post and HTML code using the WordPress editor. 2. To find the field ID: - If the client created the field, it is the field ID. - If it is part of a theme or plugin, the client should contact the support of the respective theme or plugin to obtain the field ID. - Alternatively, the client can use the browser's Inspect tool to locate the field ID through the HTML elements.
For further guidance, please refer to our documentation:
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket with us for further assistance.
If this solution does not apply to your case, or if it seems outdated, please do not hesitate to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
Problem: The client wants to have different menu labels than the page titles in French and German without creating custom menus.
Solution: For the first issue regarding menu translation, we recommend editing the menu item and setting a custom label, then manually translating the menu to the other languages. Follow the documentation here.
If the solution provided here is not relevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket here.
