Problem: The client needed to change the formality (default, formal, informal) of the language for two languages on their site and was unsure how to apply these changes to already translated pages using the WPML and DeepL auto translation feature. Solution: We advised the client that to apply new formality settings to already translated content, they must manually re-translate these pages. This can be done by navigating to WPML > Translation Management and selecting the option to overwrite existing translations. It is important to ensure that there are sufficient credits and that the pages are fully translated before attempting to overwrite them. . Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at our support forum.
Problem: You are trying to enable automatic translation on your site using WPML but encounter issues even after activating the pay-as-you-go option and inserting your credit card details. You are also unsure how to use the already assigned credits. Solution: We recommend following these steps to resolve the issue: 1. Ensure you have a full site backup. 2. Visit your account page at https://wpml.org/account/sites/ 3. Delete the existing site key. 4. Navigate to Plugins > Add New > Commercial tab on your site dashboard. 5. Click on "Unregister WPML from this site". 6. Refresh the page. 7. Click on "Get a key for this site" and copy the newly generated code. 8. Return to Plugins > Add New > Commercial tab. 9. Register the site with the new key. For more detailed guidance, please refer to our documentation on why credits may be missing and how to fix it, and how to install WPML.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with WPML's Advanced Translation Editor (ATE) such as receiving errors like 'Unable to retrieve job details' and 'finalCallback.incompleteResponse' after trashing an incorrectly assigned post and its translation, and then creating a new post with the same title and content in the correct language. Solution: We recommend the following steps: 1. Ensure that you have deleted the trashed post completely. 2. Visit WPML > Support > Troubleshooting and run the options to remove ghost entries and cancel in-progress automatic jobs. 3. If the issue persists, try duplicating the post to give it a different job ID and attempt the translation again. 4. If none of the above resolves the issue, it may be necessary to escalate this to our second-tier support or perform further debugging.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
