Problem: The client has assigned 6000 credits to the LiveTallerNow website, which is a subsite in a Multisite network, but only 800 credits are showing in WordPress. The client is concerned about how changing the site key to register LiveTallerNow instead of the primary site, IstanbulEuropeanClinic, might affect the translations and functionality of the primary site. Solution: First, we recommend visiting https://wpml.org/account/manage-credits/ to ensure the credits are properly assigned to your site. If the credits still do not reflect correctly, you should delete the current site key at https://wpml.org/account/sites/ and generate a new one. After creating the new key, follow these steps: 1. Go to Plugins → Add New Plugin. 2. Click on the Commercial tab. 3. Remove the existing key and add the new one. Additionally, if you are using a multisite setup, it's important to note that credits are shared across all sites in the network. Individual assignment of credits to each site is not possible as the site key applies to the entire network. For more details, visit https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
