ATE

Problem:
The client is experiencing issues where an updated image on the base language page is not reflecting in the translated versions (e.g., French). Additionally, despite previous complete translations, the WPML ATE editor shows incomplete translations and requires re-translation of content that hasn't changed.
Solution:
1. If you're experiencing similar issues with image updates not reflecting in translated pages, we recommend making a minor edit to the base language page (like adding an extra space) and then saving it. This should prompt an update requirement for the translations.
2. Re-edit the translation to ensure it reaches 100% completion. This process helps in syncing all content, including any text associated with images.
3. If the WPML ATE editor does not recognize previously translated content, it might be due to the content being translated using a different editor (like the Classic Translation Editor or manually via the WordPress editor). In such cases, ATE cannot reuse translations as it relies on its own translation memory stored on servers.
4. To resolve this, continue using the original translation method (Classic Editor or WordPress editor) that was used initially. If you switch to using the ATE editor for future translations, it will store and reuse translations automatically for subsequent changes.
For further guidance, refer to these documentation links:

• Using the Translation Editor
• Using Different Translation Editors for Different Pages

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should issues persist, please open a new support ticket at WPML support forum.

Problem:
Der Kunde erwartet 90.000 Startcredits in seinem WPML-Account, sieht jedoch nur 2.000.
Solution:
Die tatsächlich verfügbaren Credits wurden hier bereits verbraucht. Um die Übersetzungen zu überprüfen und abzuschließen, empfehlen wir, zu WPML > Übersetzungen zu navigieren und dort die Stapelverarbeitung zu nutzen, um nicht jede Übersetzung einzeln durchgehen zu müssen. Zusätzlich kann unter WPML > Einstellungen > Automatische Übersetzung eingestellt werden, ob Überprüfungen automatisch erfolgen sollen.

Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir, einen neuen Support-Ticket zu öffnen und die bekannten Probleme zu überprüfen. Bitte bestätigen Sie auch, dass Sie die neuesten Versionen Ihrer Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum.

Problem:
The client is experiencing issues with transferring the WPML site key to a new domain name, phagetherapygeorgia.eu, from the old site, caucasushealing.com. The client is unable to connect the key on the new site, encountering an error message 'wpml: Unable to register: Site key not matching'. Additionally, the site is running slow after the domain change.
Solution:
1. To resolve the 'Site key not matching' error and transfer the WPML site key to the new domain, you need to re-register the key. Re-registering the key will not affect your translations; it is only necessary to keep WPML updated and to access support and translation features.
2. If you are unsure where to find the option to re-register, navigate to the 'Plugins' section in your WordPress dashboard, then go to 'Add New', and you will find the 'Commercial' tab where you can manage your WPML registration.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.