Problem: You are experiencing an issue where your WPML account and credits are not properly linked to your site, showing conflicting information between WordPress and the WPML account dashboard. Although automatic translation is enabled and credits appear available within WordPress, the WPML dashboard indicates no account or website is linked to the credits being used. Additionally, WPML does not recognize the site as connected despite the plugin registration appearing active. Solution: 1. Delete the existing site key on WPML.org and re-register the plugin using a newly generated key. This ensures that your credits will not be lost during re-registration. 2. Check for WPML site movement/copy notices and respond as appropriate. 3. Verify that the WordPress Address (URL) and Site Address (URL) fields match the live domain. 4. Double-check if the correct, new site key is entered under Plugins → Add New Plugin → Commercial tab. 5. Re-log into WPML.org and refresh the account settings. 6. If WPML detects the translation as English to English, resolve this by enabling "Fallback Untranslated Content to Default Language" or duplicate the page into the secondary English language and adjust the content as needed. More details can be found in the documentation: here and here.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with missing excerpt images on their English homepage, while they display correctly on the French homepage using the Divi theme. Solution: 1. Check WPML Media Translation Settings: * Go to WPML → Settings. * Scroll down to the Media Translation section. * Ensure the options Duplicate uploaded media to translations and Duplicate featured images to translations are checked. * Click the Apply button to save changes. 2. Process Existing Media: * Navigate to WPML → Media Translation. * If any images haven't been duplicated to English, use the Start or Translate media buttons to duplicate existing media. 3. Update an Affected Post Translation: * Go to Posts → All Posts. * Edit the translation of a French post missing its excerpt image on the English homepage by clicking the plus or pencil icon under the English language column. * In the Advanced Translation Editor, even without text changes, scroll down and click Complete to update the translation. * Repeat for other affected posts. 4. Clear Your Site's Cache: * Clear any caching plugins or server-side caching to ensure the homepage updates are visible.
After following these steps, check the English homepage to see if the excerpt images appear correctly. If the issue persists or the solution seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum.
