Problem: The client needed to roll back translations on their Divi template because unwanted sections were translated. They only wanted to translate pages and blog posts. Solution: We explained that once credits are used for translation, they cannot be restored as WPML compensates the translation engine immediately. We asked the client to specify the amount of credits they were expecting to return for Divi library layouts.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: The client reported that the automatic translation was not working on their production website due to a credit allocation issue. The backend displayed a message stating insufficient credits, despite having over 42,000 credits. Additionally, an old development URL was incorrectly listed in the credit management and could not be removed. Solution: We resolved the issue by updating the credit allocation settings on our side. We ensured that the website/key mapping was corrected and that the domains were no longer grouped incorrectly in the WPML credits view. We advised the client to refresh their WPML.org account page to confirm that the changes were reflected correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/.
Problem: After migrating a site and creating a new WPML account, the automatic translation credits (182,000 credits) are visible under the old account but show as 0 in the new account. Solution: 1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key by clicking the trash icon. This action will return the assigned credits to your WPML.org account as explained in this documentation: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org 3. Log in to your site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link and follow the prompts to generate a new key. 6. Assign the credits using the popup and confirm the assigned credits from WPML >> Translation Management > Translation Tools. 7. Copy the new key, paste it into the input box, and press the Register button.
If this solution does not resolve your issue or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
