Problem: You are unable to translate WooCommerce pages on your site, which is in development mode. Solution: If you're experiencing issues translating WooCommerce pages, it's important to check if these pages are displayed using WooCommerce Shortcodes. We can assist with translations through WPML String Translation for pages using these shortcodes. However, if your pages utilize the new WooCommerce Blocks, currently, these cannot be translated due to a known issue. For more details, please visit WPML Errata.
If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Also, check related known issues at WPML Known Issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit WPML Support Forum.
Problem: You are encountering PHP warnings related to open_basedir restrictions after a recent update, which may affect WPML translation functionalities. You are wondering if a change to the open_basedir configuration is necessary or if this issue is related to WPML that requires a fix or update. Solution: First, ensure that your WPML plugins are updated to the latest version, 4.7.2, to benefit from recent bug fixes and improvements. This update might not directly resolve the open_basedir issue but will aid in effective troubleshooting. You can download the latest versions from My Account -> Downloads on the WPML website. If updates are not visible, click the "Check for updates" button in the Plugins → Add New Plugin → Commercial tab. Remember to back up your database before updating.
Additionally, enable WP_DEBUG to display all PHP errors, notices, and warnings, which can help identify and fix issues related to PHP code. For more information on debugging in WordPress, visit Debugging WordPress.
If the problem persists after these steps, the solution might be outdated or not applicable to your specific case. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with translating new products on their website. Specifically, some translated product pages lack a size selection, and there are untranslatable size attributes. Additionally, errors occur when accessing the WPML home page in the menu. Solution: We identified a known issue in our code that affects variable products. We recommend applying the workaround provided on our erratum page: https://wpml.org/errata/multiple-postmeta-inserted-incorrectly-for-a-variable-product/. Please follow the steps outlined there to resolve the issues with product translation and check if the problem with the size selection on product pages is resolved.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
Problem: Estás intentando configurar el idioma del panel de administración de WordPress y te encuentras con un aviso persistente que pregunta si deseas que el panel esté en un idioma diferente, incluso después de haber configurado un idioma específico o seleccionado 'Por defecto del sitio' en el perfil del usuario. Solution: Este es un problema conocido por nosotros. Actualmente, nuestros desarrolladores están trabajando en una solución definitiva. Mientras tanto, puedes consultar la errata relacionada con este problema en el siguiente enlace: https://wpml.org/errata/cannot-dismiss-do-you-want-the-wordpress-admin-to-be-in-a-different-language-notice/
Si esta solución no resuelve tu problema o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/ y asegurarte de que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem: If you're trying to translate the 'buy now' button on the WooCommerce checkout page and it's not translating, even after trying solutions from other forum topics. Solution: We recommend taking a backup of your site and then applying the workaround provided in our errata page. You can find the necessary steps and details here: WooCommerce Multilingual Cart Page Strings Not Translated When Using Blocks. Additionally, for more information on WooCommerce shortcodes, please visit: WooCommerce Shortcodes Documentation.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: You are trying to improve your website's SEO and noticed that images with the class 'wpml-ls-flag' on your homepage do not have an alt attribute. Solution:
Problem: If you're trying to enable Redis on your website and find that you cannot save products normally, where the page gets stuck and does not redirect to the translation successful screen, even though the product saves correctly in the background. Solution: We recommend checking our known issues with Redis cache at this page. Additionally, download the necessary file from this link and add it to the appropriate folder on your server. After doing so, please clear your cache and test the functionality again. It might also be helpful to share your Debug information with us to better understand your site's configuration. You can find a detailed explanation on how to provide this information at this link.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend opening a new support ticket. Please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please contact us at WPML support forum.
Problem: You are experiencing an error after uploading files via git, which is related to a file naming conflict in the Yoast WHIP vendor library on case-sensitive servers. Solution: We recommend the following steps to resolve this issue: 1. Go to the WordPress Dashboard and select Plugins. 2. Deactivate and delete the WPML plugin. 3. Reinstall the latest version from the WordPress dashboard (Plugins → Add New → Upload Plugin). Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: Der Kunde kann die Startseite von WPML im Backend nicht aufrufen, nachdem das Memory Limit während der ersten Installation zu klein war und das System sich aufgehängt hat. Trotz Erhöhung des Memory Limits, Deaktivierung und Reaktivierung sowie Neuinstallation des Plugins erscheint eine 404-Fehlerseite beim Versuch, die Seite zu öffnen. Solution: Wenn Sie das gleiche Problem erleben, empfehlen wir Ihnen, den Workaround zu befolgen, der auf der WPML-Fehlerbehebungsseite beschrieben ist. Besuchen Sie bitte https://wpml.org/errata/admins-cannot-access-wpml-translation-management/ für weitere Informationen.
Bitte beachten Sie, dass diese Lösung möglicherweise veraltet oder nicht auf Ihr Problem zutreffend ist. Wir empfehlen Ihnen, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollten weiterhin Probleme auftreten, zögern Sie nicht, ein neues Support-Ticket zu eröffnen. Besuchen Sie dazu unser Support-Forum unter https://wpml.org/de/forums/forum/deutsches-forum/.
Problem: Shop Managers cannot translate taxonomies. Solution: We recommend checking the workaround provided in the WPML errata page. Before implementing any changes, ensure to back up your database. You can find the necessary steps and details here: https://wpml.org/errata/shop-managers-cannot-translate-taxonomies/.
If this solution does not apply to your case, or if it seems outdated, please do not hesitate to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: You are experiencing a 404 error when trying to access the WPML plugin's main menu at wp-admin/tm/menu/main.php after upgrading to version 4.7.2. Solution: We recommend checking the specific errata page related to this issue. It appears that this problem might be documented and a solution or workaround could be available. Please visit the following link for more details: WPML Errata Page.
If this solution does not resolve your issue or seems irrelevant due to it being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: You are using the Bricks theme and trying to apply template conditions to hide certain sections on product pages based on product categories. This setup works in the main language, English, but in translated versions of the site (German and Polish), the template conditions are not respected, and the sections remain visible. Solution: We recommend checking the known issue described here: Bricks Theme - Template Conditions Not Applied Correctly in Translated Templates.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
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