[Resolvido] Website languages disappeared

Hi there,

Thanks for your contact!

By chance, have you checked warning messages like these ones explained here? https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/.

You need to select if the site has been copied or moved. Please check the difference in the doc above, and try to set it (if you can see the messages).

If you're still stuck, perhaps we're facing this issue: https://wpml.org/errata/persistent-warning-this-site-has-moved-to-a-new-location/. Kindly check if it is your case and test the workarounds provided.

Looking forward to your reply. Thank you.

Regards,
Mateus.

Hi Nelson,

Thanks for your reply.

In this case, please follow these steps:

- Just to be safe, make sure to have a website backup before proceeding
- Go to WPML -> Support in your admin dashboard
- Click the “troubleshooting” link bellow the plugin versions list
- Look for the “Clean up” section and hit these buttons:

# Clear the cache in WPML
# Remove ghost entries from the translation tables
# Fix element_type collation
# Synchronize local job ids with ATE jobs
# Synchronize translators and translation managers with ATE
# Set language information
# Fix post type assignment for translations

If the problem remains, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: link oculto

Please, let me know if you need any additional details. Have a nice day.