Problem: The client is using WPML to translate content on their site and is concerned about using a high number of translation credits for minor changes in a Gravity Form. Specifically, the client is worried about being charged for around 3457 words each time a single word is changed. Solution: We reviewed the client's site's credit ledger and confirmed that there are no duplicate charges for 3457 words. WPML uses translation memory, which ensures that only the necessary credits are used for changes made. If you're experiencing similar issues, we recommend checking your site's credit ledger for any discrepancies and ensuring that WPML's translation memory is functioning correctly. If the problem persists, please consider providing us temporary access to your site to further investigate the issue. Before granting access, ensure you have taken a full backup of your database and website. We often use the Duplicator plugin for this purpose.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, do not hesitate to open a new support ticket for further assistance.
