Problem: The client reported a mismatch in the order of product categories between the Italian and English versions of their website. Despite updating the WPML Multilingual & Multicurrency for WooCommerce plugin, the issue persisted. Solution: 1. We recommended updating the WPML Multilingual & Multicurrency for WooCommerce plugin from version 5.5.4 to 5.5.5 to address potential compatibility issues. 2. Instructions were provided to update the plugin via the WordPress dashboard under Plugins → Add New Plugin → Commercial tab and then clicking the Check for updates button. 3. After the update, we asked the client to recheck the order of the product categories on both the Italian and English pages. 4. As the issue remained unresolved, we escalated the matter for further review by a live agent, focusing on WPML translation settings for taxonomy and synchronization of category order, as well as inspecting custom ordering settings in the theme or page builder.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: If you're experiencing an issue where the order of product categories differs between language versions on your site, such as the Italian and English pages. Solution: We recommend checking if an ordering option is selected for your product categories. You should choose an ordering method based on the original language, like by title or by date, and then apply the same setting to the translations. For a visual guide on how to set this, you can watch this video: https://kommodo.ai/recordings/EPahEOC0F3kcUSLTWH9q.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing an issue where the order of product categories differs between language versions on your website, as demonstrated in the provided video. Solution: We recommend checking if this issue is similar to a known problem discussed in another support ticket. You can view the details and follow the ongoing discussion here: https://wpml.org/it/forums/topic/need-help-woth-wpml-page/.
If the solution provided in the linked ticket does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not help, please open a new support ticket for personalized assistance.
Problem: If you're experiencing an issue where the order of product categories differs between language versions on your website, as demonstrated in the provided video. Solution: We recommend checking if this issue is similar to a known problem discussed in another support ticket. You can review and join the ongoing conversation at https://wpml.org/it/forums/topic/need-help-woth-wpml-page/ to keep all relevant information in one place.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
