Problem: You are trying to use a one-click translation solution with WPML for a WYSIWYG Editor Advanced Custom Field named 'description', which is set to 'Translate'. Previously, this field was set to 'Don't translate' and was manually translated in the WordPress editor. After changing the setting and using Automatic Translation, the field does not translate unless you modify the English version, save it, and resend for translation. Additionally, you encountered PHP errors related to 'post_content' and 'post_type' being null. Solution: We recommend applying the workaround detailed in our errata page. Please visit Changing Translation Preferences for Custom Fields. Alternatively, you can try editing the original 'description' field on the original content, save the page, and then let the translation process run again.
If this solution does not resolve your issue or seems outdated, please check for related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If problems persist, we highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: The client was unable to use the Advanced Translation Editor (ATE) as the server appeared to be down, which was affecting their work. Solution: We asked the client to inform us about the specific error they were encountering and to attempt accessing ATE once more to check if the issue persisted. We then advised the client to clear their browser cache or try accessing ATE from a different browser, as recommended by our colleagues from the ATE department.
If you're experiencing similar issues with ATE, we recommend you first check the error message and try accessing the service again. If the problem continues, clear your browser cache or switch to a different browser. This should resolve the issue.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
