Problem: The client is attempting to export translations from a staging site to a live site using WPML but is only using the default WordPress importer, which does not support the necessary WPML multilingual fields. Solution: 1. Install and activate the required plugins on both sites, including WPML Multilingual CMS, WPML String Translation, WPML Export and Import, and a supported third-party export/import plugin like WP All Export Pro and WP All Import Pro. 2. Use the chosen export plugin to create an export file of your content from the staging site. 3. Import your multilingual content to the live site using your chosen import plugin. 4. Run WPML Export and Import on the live site by navigating to WPML → Export and Import and clicking the Run WPML Import button. If you're experiencing issues with translations not linking after following these steps, ensure that your export file includes the necessary WPML fields (_wpml_import_translation_group, _wpml_import_language_code, _wpml_import_source_language_code) and that these are correctly mapped during the import process. If problems persist, it may be due to using the default WordPress importer, which lacks support for necessary WPML data. In such cases, we recommend switching to a supported third-party tool.
This solution might be outdated or not applicable to your specific case. If these steps do not resolve your issue, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If you still need assistance, we highly recommend opening a new support ticket for personalized help.
